Patient Relations Liaison
5 days ago
We are seeking a highly skilled Patient Relations Liaison to join our team at Trios Health. As a Patient Relations Liaison, you will play a vital role in ensuring that our patients receive exceptional care and service.
Key Responsibilities- Provide Excellent Customer Service: Greet patients and maintain direct eye contact to ensure a positive experience.
- Manage Patient Communications: Answer phone calls and respond to patient inquiries in a timely and professional manner.
- Process Patient Information: Gather demographic data and enter/update information in our computer system.
- Notify Clinical Staff: Inform clinical staff of patient delays and cancellations.
- Manage Cash Payments: Process cash payments and accurately apply them to patient accounts.
- Prepare Medical Records: Maintain accurate and up-to-date medical records.
- Communicate with Patients: Interact with waiting patients to keep them informed of delays.
- Education: High School Diploma or Equivalent.
- Preferred Qualification: Associate's degree.
Trios Health is a 111-bed hospital located in Kennewick, WA, and is part of Lifepoint Health, a diversified healthcare delivery network committed to making communities healthier. We are dedicated to providing exceptional care and service to our patients and communities.
EEOC StatementTrios Health is an Equal Opportunity Employer. We are committed to Equal Employment Opportunity for all applicants and employees and comply with all applicable laws prohibiting discrimination and harassment in employment.
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