IT Business Systems Analyst

2 weeks ago


Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

Position Overview

As an integral part of the project team, you will engage in a variety of information technology initiatives aimed at enhancing business systems and operational functions. Serving as a liaison between business requirements and technical execution, your role will include generating project status updates for stakeholders.

Key Responsibilities

  • Collaborate effectively within the project team to analyze, develop, and implement IT projects across the organization, with potential leadership of smaller initiatives.
  • Compile project status updates through comprehensive data collection, analysis, and summarization.
  • Interact with clients to ascertain their information processing requirements, systematically gathering and organizing data for analytical purposes and solution proposals.
  • Conduct interviews and on-site evaluations to examine unit operations and workflows, documenting insights and recommending enhancements.
  • Work alongside project team members to identify and resolve challenges that emerge during project execution.
  • Document and revise system and testing protocols, as well as quality assurance standards.
  • Provide training to personnel on new forms, reports, procedures, or equipment following implementation.

Desired Qualifications

  • Familiarity with business and management principles, including resource allocation and coordination of personnel and assets.
  • Knowledge of customer service principles, encompassing needs assessment, quality benchmarks, and satisfaction evaluation.
  • Ability to predict system performance under diverse conditions and environmental influences.
  • Strong interpersonal abilities to cultivate trust and collaboration within the team.
  • Analytical skills to assess and contrast various problem-solving methodologies.
  • Proficient communication skills, both oral and written.

Minimum Requirements

A four-year degree in information technology, business, public administration, or related disciplines, coupled with two years of experience in project management.

Substitution

Equivalent graduate studies may substitute for experience on a year-for-year basis.

Promotional Qualifications

  • Bachelor's or master's degree in information technology, business, or public administration, along with one year of relevant service as an IT Support Analyst II or Systems Support Specialist II.
  • Civil service status in the applicable classifications.


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