Business Systems Analyst
1 week ago
Position Overview
As a key contributor to the project team, you will engage in a variety of information technology initiatives aimed at enhancing business systems and operations. Serving as a liaison between business requirements and technical solutions, your role will include the preparation of project status updates for stakeholders.
Key Responsibilities
- Collaborate with project team members to analyze, develop, and implement IT projects on an organization-wide basis, potentially overseeing smaller initiatives.
- Compile project status updates through data gathering, analysis, and summarization.
- Interact with clients to identify their information processing requirements, collecting and organizing data for analysis and solution proposals.
- Conduct interviews and on-site assessments to evaluate unit functions and workflows, documenting insights and recommending enhancements.
- Work alongside project team members to resolve and troubleshoot challenges that arise during project execution.
- Document and revise system and testing procedures, along with quality assurance standards.
- Provide training to staff on new forms, reports, procedures, or equipment following implementation.
Desired Qualifications
- Familiarity with business and management principles, including resource allocation and coordination of personnel and resources.
- Knowledge of customer service principles, encompassing needs assessment, quality standards, and satisfaction evaluation.
- Ability to predict system behavior under various conditions and environmental influences.
- Strong interpersonal abilities to cultivate trust and collaboration within the team.
- Analytical skills to assess and compare diverse problem-solving strategies.
- Proficient communication skills, both oral and written.
Minimum Requirements
A completed four-year degree in information technology, business, public administration, or related fields, along with two years of experience in project management.
Substitution
Equivalent graduate studies may substitute for experience on a year-for-year basis.
Promotional Qualifications
- Bachelor's or master's degree in information technology, business, or public administration, along with one year of relevant service as an IT Support Analyst II or Systems Support Specialist II.
- Civil service status in the applicable classifications.
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