Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at SuperAnnotate LLC. As a key member of our customer-facing team, you will be responsible for managing relationships with our most important customers, providing strategic guidance on how our solutions can help them achieve their business objectives.
Key Responsibilities:
- Build and maintain strong, long-lasting relationships with customers, acting as their trusted advisor and primary point of contact across the entire customer lifecycle.
- Drive adoption and utilization of our products, providing best practices, training, and ongoing support to help customers achieve maximum value.
- Work closely with customers to understand their business objectives and provide strategic guidance on how our solutions can help achieve those goals.
- Manage the renewal process and identify opportunities for upselling products or services based on customer needs.
- Prepare and lead key customer meetings such as kick-offs, QBRs, and renewals.
- Coordinate cross-departmentally with Sales, Finance, Product, and Marketing.
Requirements:
- A minimum of 3 years of experience in customer success, technical account management, or client relationship management roles.
- Experience in AI solutions, including a basic understanding of large language models (LLM).
- Bachelor's degree in Business, Marketing, Computer Science, or a related field.
- Legally authorized to work in the US, without a need for Visa sponsorship.
Preferred Qualifications:
- Experience in B2B SaaS software.
- Project Management, problem-solving, analytic, and storytelling skills.
- Strong written and oral presentation skills, engaging business or technical stakeholders.
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