IT Support Specialist

2 weeks ago


Wellington, Florida, United States Layer 8 Solutions Full time
Job Description

We are currently seeking a skilled IT Support Specialist to provide exceptional technical assistance.

About Us:

Layer 8 Solutions is an educational organization dedicated to delivering high-quality IT support services. We are looking for a knowledgeable IT Support Specialist to enhance our operational efficiency.

Job Summary:

This role involves offering technical support to users, addressing inquiries, and resolving computer-related issues through various communication methods. The specialist will assist with hardware and software usage, including installation, printing, and operating systems.

Key Responsibilities:

The primary duties include, but are not limited to:

  • Providing technical support within an educational context
  • Conducting system maintenance, analysis, troubleshooting, and on-site assistance
  • Diagnosing and repairing PC and network issues
  • Supporting common desktop applications
  • Managing and maintaining inventory

Qualifications:

Education and Experience:

  • High school diploma is required
  • Industry certifications or an undergraduate degree are advantageous
  • 3-5 years of relevant experience is preferred

Essential Skills:

  • Proficiency in Windows operating systems: Windows 7 & Windows 10
  • Networking knowledge: LAN, WAN, and Wireless
  • Familiarity with network devices: Firewalls, Routers, Switches, and Wireless Access Points
  • Basic understanding of Windows server environments
  • Experience with common productivity applications: MS Office, Office 365, and Adobe Suite

Additional Requirements:

  • Reliable transportation
  • Valid driver's license
  • Ability to pass a background check
  • Fluency in English; bilingual (English/Spanish) is a plus

Compensation and Benefits:

  • Competitive salary based on experience and education
  • Comprehensive benefits package available


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