IT Support Specialist
2 weeks ago
We are currently seeking a skilled IT Support Specialist to provide exceptional technical assistance.
About Us:
Layer 8 Solutions is an educational organization dedicated to delivering high-quality IT support services. We are looking for a knowledgeable IT Support Specialist to enhance our operational efficiency.
Job Summary:
This role involves offering technical support to users, addressing inquiries, and resolving computer-related issues through various communication methods. The specialist will assist with hardware and software usage, including installation, printing, and operating systems.
Key Responsibilities:
The primary duties include, but are not limited to:
- Providing technical support within an educational context
- Conducting system maintenance, analysis, troubleshooting, and on-site assistance
- Diagnosing and repairing PC and network issues
- Supporting common desktop applications
- Managing and maintaining inventory
Qualifications:
Education and Experience:
- High school diploma is required
- Industry certifications or an undergraduate degree are advantageous
- 3-5 years of relevant experience is preferred
Essential Skills:
- Proficiency in Windows operating systems: Windows 7 & Windows 10
- Networking knowledge: LAN, WAN, and Wireless
- Familiarity with network devices: Firewalls, Routers, Switches, and Wireless Access Points
- Basic understanding of Windows server environments
- Experience with common productivity applications: MS Office, Office 365, and Adobe Suite
Additional Requirements:
- Reliable transportation
- Valid driver's license
- Ability to pass a background check
- Fluency in English; bilingual (English/Spanish) is a plus
Compensation and Benefits:
- Competitive salary based on experience and education
- Comprehensive benefits package available
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