Café Service Specialist
2 weeks ago
Job Type: Full-Time
Department: Food and Beverage
The Wellington Club is a welcoming, multi-generational private golf and country club situated in a vibrant equestrian community.
The Club offers a comprehensive range of amenities and services tailored to families, sports enthusiasts, and those who appreciate the equestrian lifestyle.
We cater to a lively community of over 500 member families, providing services that encompass golf, racquet sports, swimming, childcare, events, and dining.
POSITION SUMMARY
The Café Service Specialist plays a crucial role in delivering outstanding service to members and guests at our poolside café. This position requires a combination of customer service expertise, casual food service skills, barista experience, and basic food preparation abilities. Previous experience in a service-oriented role is essential.
KEY RESPONSIBILITIES
- Welcome each member and guest upon arrival, using their names whenever possible, to foster a friendly atmosphere.
- Accurately take and input food and beverage orders into the point of sale system, ensuring prompt delivery.
- Work collaboratively with other departments (Golf, Racquets, Food & Beverage, Kid's Club, Housekeeping) to meet the needs of members and guests.
- Prepare and serve coffee and espresso-based beverages, ensuring quality and consistency.
- Create refreshing smoothies and juices using fresh ingredients.
- Heat and serve pre-prepared food items, including breakfast sandwiches and pastries.
- Efficiently process payments through credit card and house account systems.
- Maintain a clean and organized service area, ensuring a pleasant environment for guests.
- Assist with the organization and service of pool areas as time allows.
- Provide attentive service to guests at the pool when available.
- Offer support at the Locker Room desk as needed.
QUALIFICATIONS
- Previous experience in customer service or food service is required.
- Familiarity with point of sale systems is advantageous.
- Ability to manage multiple tasks and perform effectively under pressure.
- Strong communication and interpersonal skills are essential.
- Ability to work cooperatively with various departments.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT:
- Must be capable of meeting the physical demands of the position.
- Frequent lifting, bending, climbing, and pulling are required.
- Continuous standing and walking are necessary.
- Ability to lift, pull, or push up to 30 pounds.
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