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Senior Manager, Centurion New York Events Coordinator
2 months ago
About the Role
We are seeking a highly skilled and experienced Event Manager to join our team at American Express. As a Senior Manager, Centurion New York Events, you will be responsible for leading the planning and execution of events at our luxurious Centurion Lounge in New York City.
Key Responsibilities
- Oversee the sales and operations of the event space, ensuring seamless execution of events and exceptional customer experiences.
- Establish and implement short- and long-range goals, objectives, policies, and standard operating procedures to drive business growth and excellence.
- Manage and cultivate relationships with clients, including serving as the primary point of contact for new event proposals and ensuring timely and effective communication.
- Develop and coordinate sales collateral, including event menus, in partnership with culinary and operations teams.
- Develop and oversee management of internal operating budgets, ensuring fiscal responsibility and accountability.
- Anticipate and address customer service needs, resolving all matters where expectations are not met and ensuring a high level of customer satisfaction.
- Maintain effective communication with American Express Hospitality General Manager, Membership Concierge Professional teams, and F&B operator.
- Conduct pre- and post-event evaluations and report on outcomes, providing insights for continuous improvement.
Qualifications
- 8+ years of previous sales and events management experience, preferably in an in-venue operation with similar service, guest relations, and operational standards.
- Solutions-oriented, strategic thinker with attention to detail and strong verbal and written communication skills.
- Ability to relay creative solutions and remain flexible across various problem-solving approaches.
- Strong leadership abilities, sound judgment, and knowledge of Sales, Catering & Event Service operations.
- Exceptional project management and budgeting skills.
- May require schedule flexibility (days, nights, and/or weekends).
What We Offer
- Competitive base salaries and bonus incentives.
- 6% Company Match on retirement savings plan.
- Free financial coaching and financial well-being support.
- Comprehensive medical, dental, vision, life insurance, and disability benefits.
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
- 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy.
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location).
- Free and confidential counseling support through our Healthy Minds program.
- Career development and training opportunities.
