Cloud Support Specialist

4 weeks ago


Reno, Nevada, United States Microsoft Corporation Full time
Job Summary

We are seeking a highly skilled Service Engineer II to join our Office 365 Enterprise Cloud team. As a champion of live-site support and innovator of support solutions, you will be responsible for resolving critical problems and creating mitigation strategies to ensure the highest level of feature quality, security, reliability, availability, and performance for our customers.

Key Responsibilities:

  • Respond to incidents during regular on-call rotations, including complex issues with major customer or business impact.
  • Escalate resolution of highly complex, ambiguous, and impactful issues as needed.
  • Contribute to postmortems and share details related to incidents and their resolution.
  • Provide expert incident response assistance to other Service Engineers as needed.
  • Develop and implement reliable, scalable, and high-performance solutions across teams.

Requirements:

  • Strong technical knowledge and judgment.
  • Effective communication and decision-making abilities.
  • Ability to manage various tasks and resources during crises.
  • Collaboration and escalation skills.

About Microsoft:

At Microsoft, we empower every person and every organization on the planet to achieve more. We believe in the power of technology to transform lives and businesses. Our mission is to create a culture of inclusion where everyone can thrive at work and beyond.



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