Customer Service Manager
3 weeks ago
We are seeking a highly motivated and customer-focused Customer Service Manager - Self Storage to join our team at Public Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless customer experience.
Key Responsibilities- Customer Service: Provide top-notch customer service to our clients, responding to their inquiries, resolving issues, and ensuring their storage needs are met.
- Facility Management: Oversee the daily operations of our storage facilities, including managing inventory, conducting daily inspections, and maintaining a clean and secure environment.
- Team Collaboration: Work closely with our property managers and other team members to achieve business objectives, share best practices, and provide support as needed.
- Performance Metrics: Monitor and analyze key performance metrics, such as customer satisfaction, sales, and retention rates, to identify areas for improvement and implement strategies to enhance performance.
- Experience: 1+ year of experience in customer service, sales, or a related field, preferably in the self-storage industry.
- Transportation: Valid driver's license and reliable vehicle for travel between locations.
- Physical Demands: Ability to lift up to 35 pounds, walk in/outdoors, and perform cleaning and maintenance tasks.
- Competitive Compensation: Earn $17.00 per hour, with opportunities for performance-based bonuses.
- Benefits: Comprehensive benefits package, including medical, dental, vision, 401(k), and paid time off.
- Professional Growth: Opportunities for career advancement, training, and development in a dynamic and growing industry.
At Public Storage, we value our employees and strive to create a positive and inclusive work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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