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Customer Service Representative
2 months ago
{"h1": "Job Description", "p": "At LGC Group, we are seeking a highly skilled Customer Service Associate to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional customer service, ensuring timely and thorough resolution of customer inquiries, and maintaining a positive attitude and professionalism with customers.
Responsibilities:
* Manage and respond to customer service inquiries and orders in a timely and thorough manner
* Communicate effectively and directly with customers/distributors regarding product availability, delivery, and order status
* Assist in shipping of product when needed
* Maintain and project a positive attitude and professionalism with customers
* Complete assigned projects as needed
Requirements:
* College degree preferred or previous customer relations experience
* Ability to prioritize and multitask
* Knowledge of QuickBooks preferred but will train
* Positive and professional demeanor
* Excellent written and verbal skills
* Proficient in Excel
About LGC Group:
LGC Group is a leading global life science tools company, providing mission-critical components and solutions into high-growth application areas across the human healthcare and applied market segments. Our high-quality product portfolio is comprised of mission-critical tools for genomic analysis and for quality assurance applications, which are typically embedded and recurring within our customers' products and workflows and are valued for their performance, quality, and range.
Our Values:
* Passion
* Curiosity
* Integrity
* Brilliance
* Respect
Equal Opportunities:
LGC Group strongly believes that every job applicant and employee should be valued for their individual talents regardless of age, disability, race, color, ethnic or national origin, sex, sexual orientation, gender reassignment, marital or civil partnership, pregnancy or maternity, religion, or belief. Short listing, interviewing, and selection will always be carried out without regard to gender, sexual orientation, marital status, color, race, nationality, ethnic or national origins, religion, or belief, age, or trade union membership.
For more information about LGC Group, please visit our website.
#scienceforasaferworld
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