Technical Curriculum Developer

3 days ago

Santa Clara, California, United States Palo Alto Networks Full time
About the Role

We are seeking a highly skilled and experienced Technical Curriculum Developer to join our team at Palo Alto Networks. As a key member of our Global Enablement Organization, you will play a critical role in developing world-class training, certification, and digital learning solutions on our products that help address the world's greatest security challenges.

Key Responsibilities
  • Design, develop, and maintain technical training content and curricula serving the learning needs of Palo Alto Networks' product users, both internal and external.
  • Utilize your technical skills to efficiently translate complex technical concepts into effective learning solutions for SD-WAN networking and network security technologies.
  • Collaborate and work closely with engineering, product management, and other cross-functional teams to develop training in sync with the product launch cycle.
  • Deliver alpha, beta, and 'train-the-trainer' training worldwide for internal and external audiences as needed.
  • Ensure the readiness of all course and lab materials prior to delivery, including localization, if required.
  • Provide fault isolation and root cause analysis for technical issues with training lab topology.
  • Be responsive to the fast-paced nature of innovation and revise content in a structured and timely manner.
  • Ensure high quality of training content by performing ongoing testing, troubleshooting, and updating of training content, demonstrations, hands-on labs, and assessments.
  • Meet deadlines and reprioritize as needed for timely completion of course-related deliverables.
  • Demonstrate the ability to quickly learn and implement a variety of networking, network security, and NGFW technologies.
  • Stay current on the cyberthreat landscape and adjacent technologies that range from general networking to endpoint systems, from SaaS to Public Cloud infrastructure, from SD-WAN to Machine Learning.
  • Be self-motivated, organized, and work independently in a fast-paced, dynamic environment.
Requirements
  • Bachelor's degree in Computer Science, Information Architecture, or related discipline.
  • 5+ years of experience in technical curriculum development, as a technical instructor, or as a solutions engineer.
  • Domain expertise in one or more of the following: Cybersecurity, Networking, Systems Administration, Cloud Infrastructure.
  • Experience with SD-WAN Networking is a plus (CCNA) - Network Security Focus.
  • Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE).
  • User-level experience with Windows, Mac, and iOS, and Linux.
  • Demonstrated ability to collaborate cross-functionally with multiple teams and stakeholders.
  • Demonstrated ability to adapt to new technologies and learn quickly.
  • Excellent written and verbal communication skills for the purpose of knowledge transfer and effectively explaining technical topics.
  • A working knowledge of the following software applications:
    • GSuite authoring tools (Docs, Slides, Sheets).
    • Microsoft Office including Word, PowerPoint, and Visio.
    • XML Knowledge and Structured Authoring a plus.
    • Knowledge of Camtasia, Articulate, and Captivate a plus.
About Us

We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected].

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

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