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Technical Writing Manager

2 months ago

Santa Clara, California, United States ServiceNow Full time
About the Role

We are seeking a highly skilled Technical Writing Manager to join our team at ServiceNow. As a key member of our Information Development leadership team, you will play a critical role in planning and executing our content strategy.

Key Responsibilities
  • Collaborate with cross-functional teams to develop and implement content plans that meet business objectives.
  • Lead a team of technical writers to create high-quality documentation that meets customer needs.
  • Work closely with development teams to ensure that documentation is accurate and up-to-date.
  • Develop and maintain documentation standards and guidelines.
  • Recruit and manage a team of technical writers to ensure that content is delivered on time and to the required quality standards.
Requirements
  • 5+ years of experience in technical writing and team management.
  • Strong background in HTML, XML, and DITA.
  • High level of creativity, flexibility, and dependability.
  • Ability to work effectively in a fast-paced environment.
  • Experience with scripting, APIs, and integrations is a plus.
What We Offer

We offer a competitive salary, equity, variable/incentive compensation, and benefits. We also offer a flexible work environment, opportunities for professional growth and development, and a collaborative team culture.