Automotive Service Consultant

2 weeks ago


Broken Arrow, Oklahoma, United States Ferguson Superstore Full time

Position Overview:


The Automotive Service Consultant at Ferguson Superstore will be instrumental in delivering outstanding customer service and assistance to our esteemed clientele in the automotive sector.

This role is a full-time, individual contributor position offering a competitive base salary along with a commission structure.

As an Automotive Service Consultant, your primary responsibility will be to oversee and coordinate all facets of our customers' service requirements, ensuring their satisfaction with our dealership and the services provided.

This is a remarkable opportunity for individuals passionate about customer service and the automotive field to become part of our vibrant team.


Compensation & Benefits:


As an Automotive Service Consultant at Ferguson Superstore, you will enjoy a competitive compensation package ranging from $50,000 to $100,000 annually, with biweekly payments.

Additionally, we provide a comprehensive benefits package that includes medical, dental, and vision insurance, paid time off, employee discounts, and opportunities for career growth and advancement within the organization.


Key Responsibilities:

  • Welcome customers and assist with their service requirements, fostering and maintaining robust customer relationships
  • Address customer concerns, provide service recommendations, and accurately estimate repair costs
  • Organize and schedule service appointments, ensuring efficient utilization of technicians' time and timely completion of services
  • Maintain a comprehensive understanding of our dealership's services, policies, and procedures
  • Communicate with customers throughout the service journey, offering regular updates on their vehicle's status
  • Promote additional services and products to meet customer needs and maximize revenue
  • Ensure all service orders are completed accurately and processed promptly
  • Address and resolve customer complaints and issues with professionalism and courtesy
  • Collaborate with technicians and other team members to guarantee timely and quality service delivery
  • Stay informed on industry trends and developments, participating in training and educational programs as necessary

Qualifications:

  • High school diploma or equivalent; postsecondary education in a related field is preferred
  • Minimum of 2 years of customer service experience, ideally in the automotive sector
  • Exceptional communication, interpersonal, and problem-solving skills
  • Strong sales capabilities and a customer-centric approach
  • Ability to thrive in a fast-paced environment and manage multiple tasks effectively
  • Proficient in computer and technology skills
  • Valid driver's license and a clean driving record

EEOC Statement:
Ferguson Superstore is an equal opportunity employer committed to fostering a diverse and inclusive workplace.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws.

We encourage individuals from all backgrounds to apply for this position.

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