Sales Coordinator

2 weeks ago

Round Rock Texas, United States Hyatt Place Austin Round Rock Full time
Job Summary

$18.00/HR (Competitive Salary)

As a Sales Coordinator at Hyatt Place Austin Round Rock, you will play a vital role in assisting the Director of Sales and Sales Managers in achieving customer satisfaction by performing administrative duties related to guest and hotel communications. You will also be responsible for light selling duties to small groups and functions.

Responsibilities:
  • Assist in obtaining customer satisfaction by performing clerical and administrative duties.
  • Perform light selling duties to small groups and functions.
  • Maintain sales files in an organized fashion and as per specified standards.
  • Maintain Accounts Coverage Program as applicable.
  • Demonstrate awareness of established goals for each department and the role played in the sales process to achieve and/or exceed these goals.
  • Answer phones and qualify incoming inquiry calls.
  • Type sales contracts, BEOs, correspondence, reports, forms, and direct mail pieces as needed by the sales team.
  • Maintain lead log and lead statistics to be used for strategic outbound sales.
  • Maintain Sales system (i.e. Delphi SalesPro, etc.) documents and ensure consistent, accurate, and working properly.
  • Assist managers on creative projects, including proposals, direct mail pieces, invitations, and special events.
  • Maintain timely and effective paper flow and communication within the department and to other departments.
  • Quote prices for meeting inquiries and work with respective Sales leadership at the property to handle small groups of less than 10 rooms and small meetings of less than 10 people.
  • Work with Sales leadership to detail upcoming functions as needed, obtain guarantees, confirm arrangements, etc.
  • Distribute BEOs, Changes, Rooming Lists, Signed Contracts, Revisions, etc. to appropriate departments as it relates to meeting and groups.
  • Assist guests and clients with small changes requests, etc. and complete needed paperwork for Manager.
  • Conduct site inspections for the department as needed.
  • Enter group pickup in sales pro daily and enter preferred production in sales pro monthly.
  • Maintain constant paper flow of thank you letters for groups/functions and distribute accordingly to departments and maintain in files.
  • Monitor/Order office supplies and sales collateral to ensure we are properly stocked at all times with full packets collateral supplies and promotional items.
  • Call clients for guarantee numbers for functions 72 hours prior, create/closes house accounts, and complete AV order.
  • Organize in-house deliveries, amenities, welcome letters, transportation schedules, etc. as needed.
  • Attend Sales Meetings and take minutes, type, and distribute accordingly.
  • Other items as they relate to the Sales and Marketing effort of the hotel as well as any other items as needed by the entire management staff.
  • Familiar with all Aimbridge Hospitality sales policies and house rules.
  • Ensure Associates are at all times attentive, friendly, helpful, and courteous to all guests, managers, and fellow Associates.
  • Any other duties as assigned by DOS specific to respective property.
Benefits:
  • After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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