Store Operations Manager

22 hours ago


Southaven, Mississippi, United States Books-A-Million Full time
Job Summary

The Store Operations Manager is responsible for the day-to-day operation of Books-A-Million stores as a Manager On Duty in conjunction with the management team to maximize sales and customer service.

Key Responsibilities
  • Maximizes profits and customer service by leading assigned category team and operating the store in adherence to all company policies, procedures, and guidelines.
  • Maintains the physical security of the Books-A-Million store they are assigned, and in doing so is a key-holding member of management.
  • Plans, organizes, and directs store activities with the assistance of other store management.
  • Ensures highest level of customer service and handles customer complaints to a satisfactory conclusion.
  • Ensures efficient product flow within the store.
  • Recruits and hires talent for the store team.
  • Coaches, trains, and develops the Management staff.
  • Facilitates effective communication to all store associates through daily briefings, and weekly and monthly meetings.
  • Creates the store schedule to provide adequate coverage for all aspects of the store.
  • Enhances store's reputation by establishing and maintaining good community relations and partnerships.
  • Drops off bank deposit and picks up change order as needed.
  • Picks up café grocery supplies (milk, baked goods, etc.) as needed.
  • Creates schedules and daily agendas to match store business needs.
  • Performs other duties as assigned.
Requirements
  • 21 years of age or older.
  • High school diploma or equivalent required, college degree in business-related field preferred.
  • Previous management experience.
  • Strong customer service skills.
  • Demonstrated ability to act in a mature and conscientious manner.
  • Ability to supervise a large number of associates.
  • Strong decision-making, communication, and merchandising skills.
  • Successful completion of all required background screenings.


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