Concierge - Luxury Hospitality

4 weeks ago


Miami, Florida, United States The Bainbridge Companies Full time
Job Description

As a Concierge with The Bainbridge Companies, you will be the face of our luxury residential community, providing exceptional customer service and creating unforgettable experiences for our residents and guests.

Key Responsibilities:

  • Provide personalized assistance to residents and guests, ensuring their needs are met with the highest level of hospitality and professionalism.
  • Resolve customer complaints and concerns in a timely and effective manner.
  • Manage resident and guest interactions, including responding to inquiries and requests.
  • Assist with resident organization and functions as needed.
  • Provide administrative assistance with resident files and ledgers.
  • Monitor and control access to the property, ensuring the safety and security of residents and guests.

Requirements:

  • A High School education or equivalent is required; a college degree in hospitality management or business administration is a plus.
  • Ability to fluently read and write English.
  • Accurately perform intermediate mathematical functions.
  • Minimum of one year of high-end luxury or hospitality or property management experience preferred.

Skills:

  • Excellent communication, organizational, decision-making, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong customer service orientation.
  • Ability to read, analyze, and interpret all forms of information.
  • Well-organized with the ability to prioritize and multi-task under pressure.

Computer Skills:

  • Basic computer and Internet knowledge.
  • Expanded knowledge of the Internet.
  • Intermediate knowledge of MS Word and Excel; proficiency with Outlook.

Learning and Development:

  • Commit to ongoing professional development and career growth.

Career Apparel:

  • Must wear career apparel based on defined company standards.


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