Concierge - Luxury Hospitality
4 weeks ago
As a Concierge with The Bainbridge Companies, you will be the face of our luxury residential community, providing exceptional customer service and creating unforgettable experiences for our residents and guests.
Key Responsibilities:
- Provide personalized assistance to residents and guests, ensuring their needs are met with the highest level of hospitality and professionalism.
- Resolve customer complaints and concerns in a timely and effective manner.
- Manage resident and guest interactions, including responding to inquiries and requests.
- Assist with resident organization and functions as needed.
- Provide administrative assistance with resident files and ledgers.
- Monitor and control access to the property, ensuring the safety and security of residents and guests.
Requirements:
- A High School education or equivalent is required; a college degree in hospitality management or business administration is a plus.
- Ability to fluently read and write English.
- Accurately perform intermediate mathematical functions.
- Minimum of one year of high-end luxury or hospitality or property management experience preferred.
Skills:
- Excellent communication, organizational, decision-making, and interpersonal skills.
- Ability to work independently and as part of a team.
- Strong customer service orientation.
- Ability to read, analyze, and interpret all forms of information.
- Well-organized with the ability to prioritize and multi-task under pressure.
Computer Skills:
- Basic computer and Internet knowledge.
- Expanded knowledge of the Internet.
- Intermediate knowledge of MS Word and Excel; proficiency with Outlook.
Learning and Development:
- Commit to ongoing professional development and career growth.
Career Apparel:
- Must wear career apparel based on defined company standards.
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