Manufacturing Customer Support Specialist
4 days ago
We are seeking a highly motivated and detail-oriented Manufacturing Customer Support Specialist to join our team at WH Bagshaw Company. As a key member of our customer-facing team, you will play a vital role in ensuring the satisfaction of our customers and the success of our business.
Key Responsibilities- Customer Interface: Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Order Management: Process customer orders, manage inventory, and coordinate with production teams to ensure timely and accurate delivery.
- Communication: Collaborate with internal teams to communicate customer needs, provide updates, and ensure seamless execution of customer requests.
- Problem-Solving: Analyze and resolve customer complaints, identifying root causes and implementing solutions to prevent future issues.
- Process Improvement: Continuously evaluate and improve processes to enhance customer satisfaction, efficiency, and productivity.
- Work Authorization: Must have valid work authorization in the United States.
- Manufacturing Experience: Minimum 3 years of experience in a manufacturing setting, with a proven track record of career progression and increasing levels of responsibility.
- Mathematical Skills: Strong mathematical skills for managing inventory, processing orders, and understanding tolerances.
- Communication Skills: Excellent written and verbal communication skills, with the ability to build rapport with customers and internal teams.
- Technical Skills: Proficiency in Microsoft Windows operating systems and software, with experience using an ERP system for order processing and inventory management.
As a Manufacturing Customer Support Specialist at WH Bagshaw Company, you will have the opportunity to work in a dynamic and fast-paced environment, with a focus on customer satisfaction and business growth. We offer a competitive salary, comprehensive benefits package, and opportunities for professional development and advancement.
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