Customer Experience Lead
7 days ago
We are seeking a highly motivated and customer-focused Part Time Store Manager to join our team at JOANN Stores. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, driving sales, and leading a team of sales associates.
Key Responsibilities- Customer Experience
- Provide personalized service to customers, ensuring their needs are met and exceeded.
- Engage with customers to understand their project needs and provide expert advice on products and services.
- Utilize advanced product knowledge to drive sales and increase customer satisfaction.
- Store Operations
- Assist in the management of store inventory, including receiving, stocking, and maintaining a high level of product presentation.
- Ensure accurate and efficient processing of customer transactions, including cash handling and credit card processing.
- Participate in visual merchandising and store displays to create an engaging and inviting shopping environment.
- Team Leadership
- Lead and develop a team of sales associates, providing coaching, training, and feedback to ensure excellent customer service and sales performance.
- Collaborate with store management to achieve sales goals, manage inventory, and maintain a positive store environment.
- Assist in the recruitment, training, and development of new sales associates.
- High school diploma or equivalent required.
- 1+ years of supervisory experience in a customer-centric environment preferred.
- 2-3+ years of retail supervisory experience preferred.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Strong communication and interpersonal skills.
- Ability to lift up to 49 pounds and stand for long periods.
- Medical, dental, and vision benefit plans.
- Company-paid basic, optional, and dependent life insurance.
- Long-term disability and company-paid short-term disability.
- Paid time off and sick time.
- Tuition reimbursement.
- Team member discount.
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