Customer Experience Lead

7 days ago


Livonia, Michigan, United States JOANN Stores Full time
Job Summary

We are seeking a highly motivated and customer-focused Part Time Store Manager to join our team at JOANN Stores. As a key member of our store team, you will be responsible for delivering exceptional customer experiences, driving sales, and leading a team of sales associates.

Key Responsibilities
  • Customer Experience
    • Provide personalized service to customers, ensuring their needs are met and exceeded.
    • Engage with customers to understand their project needs and provide expert advice on products and services.
    • Utilize advanced product knowledge to drive sales and increase customer satisfaction.
  • Store Operations
    • Assist in the management of store inventory, including receiving, stocking, and maintaining a high level of product presentation.
    • Ensure accurate and efficient processing of customer transactions, including cash handling and credit card processing.
    • Participate in visual merchandising and store displays to create an engaging and inviting shopping environment.
  • Team Leadership
    • Lead and develop a team of sales associates, providing coaching, training, and feedback to ensure excellent customer service and sales performance.
    • Collaborate with store management to achieve sales goals, manage inventory, and maintain a positive store environment.
    • Assist in the recruitment, training, and development of new sales associates.
Requirements
  • High school diploma or equivalent required.
  • 1+ years of supervisory experience in a customer-centric environment preferred.
  • 2-3+ years of retail supervisory experience preferred.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays.
  • Strong communication and interpersonal skills.
  • Ability to lift up to 49 pounds and stand for long periods.
Benefits
  • Medical, dental, and vision benefit plans.
  • Company-paid basic, optional, and dependent life insurance.
  • Long-term disability and company-paid short-term disability.
  • Paid time off and sick time.
  • Tuition reimbursement.
  • Team member discount.


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