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Customer Service Ambassador

2 months ago


Livonia, Michigan, United States McKesson Full time

Job Summary: As a Customer Service Representative at McKesson, you will be responsible for delivering exceptional customer experiences through professional phone etiquette, effective communication, and timely issue resolution.

Key Responsibilities:

  • Accept and respond to inbound customer calls in a timely and professional manner.
  • Enter accurate and well-documented call notes in the Call Tracking System.
  • Process credit research and document retrieval requests to meet customer needs.
  • Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns.
  • Meet departmental goals, including schedule adherence, attendance, and quality monitoring.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in using computer systems and software applications.

About McKesson: McKesson is a leading healthcare services and information technology company dedicated to delivering innovative solutions that improve patient care and outcomes.