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Customer Service Ambassador
2 months ago
Job Summary: As a Customer Service Representative at McKesson, you will be responsible for delivering exceptional customer experiences through professional phone etiquette, effective communication, and timely issue resolution.
Key Responsibilities:
- Accept and respond to inbound customer calls in a timely and professional manner.
- Enter accurate and well-documented call notes in the Call Tracking System.
- Process credit research and document retrieval requests to meet customer needs.
- Communicate effectively with internal and external customers to provide first call resolution and de-escalate customer concerns.
- Meet departmental goals, including schedule adherence, attendance, and quality monitoring.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong problem-solving and analytical skills.
- Proficiency in using computer systems and software applications.
About McKesson: McKesson is a leading healthcare services and information technology company dedicated to delivering innovative solutions that improve patient care and outcomes.