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Digital Platforms Director

2 months ago

Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Digital Platforms Director to lead our Enterprise Applications team. As a critical member of our organization, you will be responsible for ensuring the smooth operation, optimization, and security of our digital platforms.

Key Responsibilities
  1. Platform Vision and Strategy
  • Define and articulate the vision for digital platforms.
  • Manage the day-to-day administration, configuration, and maintenance of Salesforce and SharePoint.
Team Leadership
  • Lead, coach, and mentor the Salesforce and SharePoint development teams.
  • Ensure continuous improvement of evolving system operation readiness and knowledge.
System Performance and Security
  • Monitor system performance.
  • Troubleshoot issues.
  • Ensure data integrity.
  • Implement best practices for security, compliance, and governance.
Platform Development and Enhancement
  • Develop and manage partnerships with IT, business units, and external vendors.
  • Oversee and drive the development and implementation of new releases, features, process streamlining, automations, and enhancements.
Customization and Optimization
  • Customize Salesforce using declarative tools.
  • Oversee custom development.
  • Optimize and oversee development and configuration of SharePoint sites, libraries, and workflows.
End-User Support and Training
  • Provide Tier 3/4 level end-user support.
  • Support training department on creating training sessions and materials.
Platform Adoption and Analytics
  • Foster adoption of digital platforms.
  • Track usage, identify trends, and recommend improvements.
Project Management
  • Define project scope to stakeholders and digital platforms team.
  • Manage timelines, ensuring deliverables meet business and strategic goals.
Requirements
  1. Minimum 7-9 years of Information Technology and/or Information Systems experience in an enterprise environment.
  2. Salesforce Certified Platform Developer or ability to acquire certifications within one year of employment.
  3. Demonstrated experience gathering business needs and technology requirements from users.
  4. Proven understanding of Salesforce and SharePoint product architecture and SDLC process.
  5. Demonstrated knowledge of enterprise application integration.
  6. Ability to function in a Consumer business office environment.
  7. Ability to lift a minimum of 25 lbs.
  8. Travel required on occasion.