Service Operations Manager
5 days ago
We are seeking a highly skilled and motivated Service Manager to lead our Service Center team at Trek Bikes. As a key member of our operations team, you will be responsible for ensuring that our customers receive exceptional service and that our service operations run smoothly and efficiently.
Key Responsibilities- Lead and manage the Service Center team to deliver exceptional customer service and meet business objectives.
- Develop and implement service strategies to improve customer satisfaction, reduce costs, and increase efficiency.
- Manage service workflows, staffing, and KPIs to ensure seamless customer experiences.
- Train and develop team members to enhance their skills and knowledge.
- Engage with customers to recommend services and ensure timely completion of work orders.
- Manage service costs, maintain accurate records, and ensure a clean and efficient department.
- Lead by example, demonstrating excellent communication and leadership skills.
- 3+ years of experience in a bicycle service center or similar role.
- Excellent leadership, communication, and problem-solving skills.
- Ability to plan effectively, prioritize tasks, and manage multiple projects.
- Strong analytical and technical skills, with a focus on service operations and customer satisfaction.
- Commitment to delivering exceptional customer experiences and driving business growth.
- Competitive hourly rate: $26.00.
- Flexible and fun company culture.
- Comprehensive benefits package, including health insurance, 401(k), and employee discounts.
- Opportunities for professional growth and development.
Trek Bikes is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.
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Service Operations Manager
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