Lead Software Engineer

1 week ago


Kansas City, Missouri, United States H&R Block Full time

Role Overview...

H&R Block is on the lookout for a talented Senior Software Engineer who possesses in-depth knowledge of Adobe Experience Platform (AEP), Real-Time Customer Data Platform (RT-CDP), and Journey Optimizer (AJO). This individual will be instrumental in delivering expert guidance and technical proficiency to deploy AEP solutions, ensuring smooth integration of AEP, RT-CDP, and AJO with essential internal systems and workflows. The position demands collaboration with various stakeholders to grasp both technical and business needs, facilitating successful project execution and enhancing the overall experience for H&R Block clients.

  • Offer technical implementation guidance on AEP, RT-CDP, and AJO while making informed recommendations regarding solution architecture, design, and strategic planning.
  • Set up AEP services, which include Identity Service, Data Storage Layer, Profile dataset, and Real-time Customer Profile.
  • Execute data ingestion from diverse sources utilizing APIs, Experience Data Model (XDM), schemas, and mappers.
  • Deploy Journey Optimizer functionalities such as journey orchestration, triggers, automations, actions, messages, and offers.
  • Create custom applications, workflows, and APIs to enhance the platform based on stakeholder requirements.
  • Collaborate closely with quality assurance teams to guarantee the quality and reliability of implementations.
  • Comprehend business objectives and align AEP solutions to fulfill these goals.
  • Continuously broaden knowledge and expertise in these platforms to deliver valuable insights and recommendations to stakeholders.

Qualifications and Skills...

  • Bachelor's degree in a relevant field or equivalent experience through a combination of education and related work experience.
  • A minimum of 5 years of relevant work experience.
  • At least 2 years of experience with Adobe Experience Platform, RT-CDP, and AJO, alongside 6+ years of overall experience in digital marketing and campaign management.
  • Strong SQL capabilities for querying datasets, executing data transformations, and cleansing data.
  • Extensive familiarity with Adobe Experience Platform technical implementations, including setting up source connectors, configuring Experience Events (XDM schemas), creating audience segments, triggering journeys, and integrating with destinations.
  • Proficiency in JavaScript, JSON, REST APIs, and SQL.
  • Experience in automating technical tasks using tools such as API integration tests, Postman for API testing, and Git for version control.
  • Background in digital marketing, with experience in Martech platforms implementation (Adobe/SFMC) from solution design to execution.
  • Expertise in RDBMS databases like Azure SQLDB.
  • Logical programming knowledge, with proficiency in either JS/Python/PHP, and comfort with HTML/CSS.


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