Client Relationship Manager

3 weeks ago

Marquand, Missouri, United States Salesforce Full time


To ensure an optimal candidate experience, we recommend applying for a maximum of three positions within a 12-month period to avoid redundancy in applications.

Job Category
Customer Success

Job Details
About Salesforce
At Salesforce, we are dedicated to being the Customer Company, shaping the future of business through AI, Data, and CRM.

Guided by our core values, we assist organizations across various sectors in forging new paths and engaging with their customers in innovative ways.

We empower you to become a Trailblazer, enhancing your performance and career trajectory, exploring new opportunities, and contributing positively to the world.

If you share our belief that business is a powerful catalyst for change and that companies can thrive while doing good, you are in the right place.

Role Description

For clients seeking to maximize their investment in Salesforce through tailored and rapid support from our most proficient experts, we offer our Signature Success Plan.

By choosing Signature, you gain access to our highest level of partnership, expert guidance, and tools to remain agile.

As a Customer Success Manager (CSM), you will act as a dedicated resource and partner for Salesforce's client organizations.

You will be a trusted advisor, building strong relationships with your clients and account teams, while staying informed about key developments, needs, potential challenges, and value drivers.

With a continuous focus on your clients' business objectives, you will enhance their overall technical and operational well-being, ensuring they derive maximum value from their Salesforce investment.

You will serve as the primary contact for significant client incidents, responsible for managing expectations and communications until resolution.


This role will concentrate on our Core Signature clients, fostering customer advocacy and minimizing attrition by collaborating with Sales partners, expanding our Signature coverage, utilizing Premier entitlements, and making strategic investments that promote trusted growth and success.


These efforts will enable you to proactively position the client for success through platform optimization, with particular attention during critical peak events.

This position requires extensive technical knowledge of the Salesforce platform and the ability to collaborate closely with internal and external teams to deliver a cohesive Signature experience.

Your Impact


Act as the sole point of accountability for clients, orchestrating all Signature deliverables, experiences, renewals, and expansions.


Develop and sustain relationships with the customer's IT and business leadership, sponsors, and decision-makers within organizations that have adopted Signature.

Assist your clients in achieving their business objectives on the Salesforce platform by:

Coordinating the execution of the Signature Success catalog of services tailored to your client’s needs.

Providing timely, proactive guidance on Salesforce features based on your client’s interests.


Advising clients on the adoption of new features from Salesforce's annual release schedules and identifying potential challenges and risks to their implementation.

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