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Store Operations Manager

2 months ago

Concord, California, United States Recreational Equipment Inc Full time
About the Role

We are seeking a highly skilled and experienced Store Department Manager to join our team at Recreational Equipment Inc. As a key member of our store management team, you will be responsible for coaching and motivating our sales teams to deliver exceptional customer service and drive sales growth.

Key Responsibilities:

  • Plan, identify, communicate, and delegate responsibilities to team members.
  • Handle training, coaching, recognition, and performance management to ensure team members are equipped to meet business goals.
  • Direct the execution of our core standards and overall visual direction to maintain a high-quality store environment.
  • Drive sales through all channels by maximizing selling behaviors and making business adaptations to increase sales and service.
  • Communicate key company strategies and changes to teams as needed to ensure alignment and understanding.
  • Recruit and develop diverse talent from within and outside the organization to build a strong and inclusive team.
  • Inspire a customer-centric culture by recognizing and rewarding team members for their contributions.
  • Develop top performers and evaluate performance, providing coaching and feedback to ensure continuous improvement.
  • Build teams through effective employee development, involvement, and communication to foster a positive and productive work environment.

Requirements:

  • 3+ years of successful retail management experience (preferred)
  • Excellent communication and relationship-building skills, both inside and outside the organization
  • Open to feedback and other viewpoints in the spirit of supporting the business
  • Ability to use business understanding, innovative thinking, and sound judgment to solve problems
  • Capacity to make solid recommendations by combining information from various sources
  • Ability to produce quality work by setting effective goals and establishing priorities
  • Organizational skills to meet deadlines and keep others informed about plans and progress
  • Engagement and influence skills to accomplish worthwhile organizational goals

About REI

We believe the outdoors is for all and are committed to becoming a fully inclusive, anti-racist, multicultural organization. We know that there's strength in our diversity, and each employee brings unique skills, experiences, and perspectives. Every day, you will be driving change, fostering a culture of respect, and knowing you're backed by benefits that support your whole life.

Pay Transparency

We are committed to practices that promote pay equity and transparency. As required by applicable Pay Transparency laws, REI provides a range of compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including your specific skills and experience, geographic location, or other relevant factors.

Benefits

REI offers all regular employees a generous employee discount, access to health benefits, a retirement savings plan, and accrued time off. Click here for a detailed overview of benefits plans by employee profile.