Assistant Store Manager

5 days ago


Concord, California, United States GOODWILL OF THE SAN FRANCISCO BAY Full time
Job Summary

We are seeking a highly skilled and experienced Assistant Store Manager to lead the daily operations of our Retail Store location in the San Francisco Bay area. As a key member of our team, you will be responsible for driving sales growth, improving customer satisfaction, and ensuring the overall success of our store.

Key Responsibilities
  • Develop and execute retail operations plans to achieve daily, monthly, quarterly, and yearly goals for operating income, revenue, and production.
  • Monitor product levels daily to achieve bottom line sales budget against targets.
  • Ensure payroll costs and operating costs are managed to budget.
  • Deliver excellent customer service to donors and customers.
  • Work to de-escalate customer situations while finding an appropriate solution.
  • Ensure store locations are clean, well-kept, and reflect the Goodwill brand appropriately.
  • Partner with community businesses and organizations to promote Goodwill mission.
  • Lead the day-to-day operations of the sales floor.
  • Ensure that Retail Store Associates and Customer Service Managers are well-trained and fulfill their duties and responsibilities.
  • Act as a key holder for the store, closing shift manager, and backup to the Store Manager.
  • Process complex sales transactions, including customer returns.
  • Ensure that Team Members are operating per company standards and procedures.
  • Will need to travel to other Goodwill of the San Francisco Bay locations in order to assist other stores and to attend personal training and development classes.
  • Transfers to different stores at any given moment due to business needs.
  • Partner with support areas (Asset Protection, Human Resources, Safety, Finance, Learning & Development, etc.) to further business goals and ensure compliance with applicable policies, procedures, and regulations.
  • Maintain regular and consistent in-person attendance.
  • Build a high-performing team.
  • Responsible for performance management (coaching, discipline, performance improvement plans, and annual reviews), staffing, compensation, and development of Team Members.
  • Play a critical role in driving company culture change efforts and change management processes.
Requirements
  • High School Diploma, GED, or equivalent work experience.
  • One-year work experience in Retail Management required.
  • One-year customer service experience required.
  • Proficient in Microsoft Office Suite.
  • Ability to pass a background check and drug screen, where applicable for position.
  • Ability to speak and read English proficiently.
What We Offer
  • $66,560 annually with a performance-based bonus potential.
  • Medical, Dental & Vision Insurance.
  • Retirement Fund.
  • Professional Development Training.
  • Commuter Benefits.
  • Flexible Healthcare Spending Account.
  • Mental Health + Wellbeing Employee Assistance Program.


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