Business Operations Manager

6 days ago

Concord, California, United States Wal-Mart Stores , Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Business Operations Manager to join our team at Wal-Mart Stores, Inc. in Concord, CA. As a key member of our Business Services team, you will be responsible for overseeing the day-to-day operations of our store, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Assist management in supervising associates, assigning duties, and communicating goals and feedback.
  • Train associates on processes and procedures, and provide guidance on member service approaches and techniques.
  • Ensure compliance with company policies and procedures, and support the Open Door Policy.
  • Participate in recruiting, hiring, scheduling, promoting, coaching, and evaluating associates.
  • Communicate and support membership by providing information on membership types, programs, and benefits.
  • Process memberships, upgrades, and credit accounts, and encourage membership renewals.
  • Participate in sales and marketing events, and complete and maintain marketing recaps and other required documentation.
  • Provide and ensure member service by acknowledging the member and identifying member needs.
  • Assist members with purchasing decisions, locate merchandise, and provide guidance and support on self-service technology.
  • Ensure club pick up orders are filled, and oversee assigned area of responsibility by handling claims and returns.
  • Organize and maintain availability of carts/flatbeds, and assist members with transporting items.
  • Complete accounting records, files, transactions, and other required documentation by following accounting office procedures.
  • Provide funds for proper register operation, create and interpret financial analysis reports, and assist with accounting-related investigations.
  • Prepare daily deposits, prepare and oversee Cash Fund Transfers, and investigate overages and shortages in cash register drawers and accounting office.
Requirements
  • 6 months retail experience including operating front-end equipment (e.g., cash register) and 6 months customer service experience.
  • Must be 18 years of age or older.
Preferred Qualifications
  • Leading a front-end team, supervising experience to include hiring, evaluating, mentoring, developing, and managing the workload of others.

We offer competitive pay, performance-based bonus awards, and other great benefits for a happier mind, body, and wallet. Benefits include health, vision, and dental coverage, 401(k), stock purchase, and company-paid life insurance. Paid time off benefits include PTO, parental leave, family care leave, bereavement, jury duty, and voting. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.

For information about PTO, see our benefits page. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. Live Better U is a company-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.

The hourly wage range for this position is $21.00 to $29.00. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances.

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