Front Desk Representative
6 days ago
About Us
The Sheraton Pentagon City is an upscale hotel in Arlington that overlooks the Washington, D.C. monuments and is one mile from Arlington National Cemetery. We strive to create a fun and collaborative culture to ensure that our associates are always at their best.
Our associates enjoy hotels discounts, healthy lifestyle initiatives, and a competitive benefits program which includes tuition reimbursement and the Employee Assistance Program. If you're excited about this role but your experience doesn't align perfectly with every qualification, we encourage you to still send in your information.
Overview of Responsibilities:
- We are seeking a Front Desk Representative who will assist guests with arrival and departure from hotel, while providing positive guest experiences.
- Responsibilities include greeting customers immediately with a friendly welcome, completing the registration process by inputting and retrieving information from a computer system, promoting HEI Hotels and Resorts and brand marketing programs, and verifying and imprinting credit cards for authorization using electronic acceptance methods.
- Promptly answering the telephone using positive communication, inputting messages into the computer, retrieving messages and communicating the content to the guest, and closing guest accounts at time of check out and ascertaining satisfaction.
- Field guest complaints, conducting thorough research to develop effective solutions and negotiate results.
- Remain calm and alert especially during emergency situations and heavy hotel activity.
- Comply with attendance rules and be available to work on a regular basis.
Requirements:
- A high school diploma or equivalent required, and college degree preferred.
- Hotel experience preferred.
- Come prepared to stand and move throughout front office continuously performing essential job functions.
- Ability to access and accurately input information using a moderately complex computer system.
- Effective verbal and written communication skills.
Benefits:
We offer a comprehensive benefit program that provides choices for physical, mental, and financial wellness, creating value in your most important investment - you.
We have competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick, and Holiday programs are available for rejuvenation. We also provide pet insurance through the ASPCA and a wide array of coverage, including Supplemental, Spousal, and Child Life insurance, as well as Short and Long-Term Disability plans.
Work today, get paid today. We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.
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