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Salesforce Technical Lead

2 months ago

San Francisco, California, United States Intercom Full time
Job Description

We are seeking a highly skilled Salesforce Technical Lead to join our team at Intercom. As a key member of our Go-to-Market Systems Team, you will be responsible for designing and implementing scalable and high-performance Salesforce solutions that align with business objectives and technical requirements.

Key Responsibilities
  • Design and Implement Salesforce Solutions: Develop and implement complex Salesforce solutions that meet business requirements and scalability needs.
  • Lead Technical Architecture Discussions: Lead technical architecture discussions and decisions, ensuring solutions are scalable, maintainable, and integrate seamlessly with existing systems.
  • Hands-on Experience with Salesforce Development: Have hands-on experience with Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL.
  • Customize Salesforce Applications: Customize Salesforce applications by custom objects, fields, record types, page layouts, validation rules, and flows.
  • Integrate Salesforce with Other Systems: Work closely with the Platform Architecture team and integrate Salesforce with other enterprise systems and third-party applications using RESTful and SOAP APIs.
  • Provide Technical Leadership: Provide technical leadership and guidance to a team of Salesforce developers and consultants.
  • Mentor Junior Team Members: Mentor junior team members, conduct code reviews, and ensure adherence to Salesforce best practices and coding standards.
  • Troubleshoot and Resolve Issues: Troubleshoot and resolve issues related to Salesforce configuration, customization, and integrations.
  • Provide Ongoing Support and Maintenance: Provide ongoing support and maintenance, including monitoring system performance and ensuring data integrity and security.
  • Create and Refresh Sandboxes: Create, refresh sandboxes, and perform data loads into the sandboxes as needed.
  • Gather Requirements from Business Stakeholders: Gather necessary requirements from business stakeholders when needed.
  • Provide Support on Salesforce Tier 1 Team: Provide support on our Salesforce Tier 1 team with issues.
  • Review and Troubleshoot Issues: Independently review requests and troubleshoot issues to understand technical deficiencies of the systems, define root causes, and implement proactive resolution.
  • Partner with Business Systems Analysts and Admins: Partner with Business Systems Analysts and Admins to debug and diagnose complex defects, conduct root cause analysis, and make resolution recommendations.
Requirements
  • Salesforce Expertise: Extensive experience with Salesforce development, including Lightning Components, Apex, Visualforce, SOQL, and SOSL.
  • Proven Track Record: Proven track record of architecting and implementing complex Salesforce solutions that meet business requirements and scalability needs.
  • In-depth Knowledge: In-depth knowledge of Salesforce platform capabilities, including configuration, customization, security model, data model, and declarative automation tools (e.g., Process Builder, Workflows, Flows).
  • Certifications: Salesforce certifications such as Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent) are highly desirable.
  • Technical Skills: Proficiency in Salesforce customization, configuration, flows, APEX, integration, and data management.
  • Analytical Skills: Strong analytical and problem-solving abilities to understand and address complex business requirements.
  • Other Skills: Experience with Salesforce Administration including an emphasis on Sales Cloud, experience with 3rd party tools such as Outreach, LeanData, Clari, Gong, Zoominfo, Zuora, Stripe, Ironclad, Docusign, etc., experience with source control tools such as Gitlab, GitHub, GearSet, experience with agile methodologies, CI/CD automation, and release management tools, and experience in maintaining data hygiene of a CRM utilizing Data Loader and/or Demand Tools.
Bonus Skills and Attributes
  • Exposure to Salesforce CPQ: Exposure to Salesforce CPQ.
  • Sales, Sales Ops, or Marketing Ops Experience: Sales, Sales Ops, or Marketing Ops experience.
Benefits
  • Competitive Salary and Meaningful Equity: Competitive salary and meaningful equity.
  • Comprehensive Medical, Dental, and Vision Coverage: Comprehensive medical, dental, and vision coverage.
  • Regular Compensation Reviews: Regular compensation reviews - great work is rewarded.
  • Open Vacation Policy and 10 Corporate Holidays: Open vacation policy and 10 corporate holidays.
  • Paid Parental Leave Program: Paid Parental Leave Program.
  • 401k Plan and Match: 401k plan & match.
  • In-office Bicycle Storage: In-office bicycle storage.
  • Fun Events for Intercomrades, Friends, and Family: Fun events for Intercomrades, friends, and family.