Senior Service Technician

7 days ago

Kennett Square, Pennsylvania, United States Tri-M Group Full time
Job Summary

We are seeking a highly skilled and experienced Senior Service Technician to join our team at The Tri-M Group, LLC. As a Senior Service Technician, you will be responsible for providing independent field hardware and software support on building automation systems, including HVAC control systems, security systems, and life-safety support systems.

Key Responsibilities
  • Comply with and ensure compliance with all Tri-M safety policies and procedures.
  • Perform field preventative maintenance checks on electronic systems.
  • Provide field hardware support on electronic controllers, control devices, pneumatic systems, and other system components.
  • Provide direct customer interface with difficult hardware and software service situations.
  • Complete all necessary PM, work ticket, material list, and credit paperwork to support field work and provide customers with required weekly paperwork.
  • Provide high-end controller software support to customers as necessary.
  • Perform repairs on desktop PCs and associated networks.
  • Provide 24-hour on-call hardware and software service availability.
  • Install and supervise system additions and turnkey systems and provide front-end and operational software support.
  • Provide on-the-job training for all service technicians.
  • Provide direct interface with other vendors on site to resolve conflicts between different control systems.
  • Assist in estimating service system additions.
Requirements
  • High school diploma or equivalent; electrical/mechanical associate's degree or equivalent experience.
  • Minimum of 8 years' experience with building automation systems or in a related field.
  • Ability to understand design and design-intent of HVAC systems.
  • Ability to read and understand electrical, mechanical, and control drawings, specifications, schematics, and ladder diagrams.
  • Working knowledge of building automation systems software.
  • Excellent troubleshooting and problem-solving skills with proven mechanical ability to troubleshoot and repair HVAC systems and their components.
  • Proven leadership skills and ability to manage people, including the ability to handle difficult situations in a constructive, non-confrontational manner.
  • Ability to organize and administer multiple jobs and tasks with good attention to detail.
  • Above-average knowledge of electrical trade and applicable electrical codes as they apply to building automation systems.
  • Knowledge of and ability to deal with other construction trades.
  • Must be confident, decisive, and self-motivated and able to make independent decisions.
  • Above-average math and logic skills.
  • Excellent customer service skills.
  • Ability to work a frequently changing schedule to meet customer demands.
Physical Requirements
  • Working 40 hours/week, scheduled in 8 to 10 hour shifts.
  • Standing and climbing 4 to 6 hours/day.
  • Kneeling, lifting, reaching above shoulders, and bending 4 to 5 hours/day.
  • Twisting (180°) and walking 2 to 3 hours/day.
  • Squatting and sitting 1 to 2 hours/day.
  • Lifting weights of 0 to 75 lbs. at the following frequencies: continuous lifting of 10 to 35 lbs.; frequent lifting of 35 to 50 lbs.; occasional lifting of 50 to 75 lbs.; sizes & shapes of objects vary from concrete blocks to cylinders to 10' lengths of metallic conduit and 20' lengths of PVC conduit; average carry requirements, 60 lbs. for 40'
  • Ability to lift from floor to above shoulder.
  • Repetitive use of hands includes: continuous grasping up to 50 lbs.; frequent pushing and pulling of 50 to 75 lbs.; and fine motor coordination for receptacle installation and wire terminations.
  • Repetitive use of feet is required for operating heavy equipment, conduit benders, and vertical climbing.
  • Vision adequate for blueprint reading and color coding for wire identification.
  • Balance adequate for continuous climbing of ladders, scaffolds, and lifts.
  • Environmental factors include working in: temperature extremes of 0°F to 100°F; up to 8 hours inside or outside; atmospheric exposure to dust, gases, fumes, and odors within the Permissible Exposure Limits (PEL).
  • Special hazards include exposure to mechanical, electrical, chemical, and potentially explosive hazards.
  • Personal protective equipment includes use of hard hat, safety glasses, protected-toe boots, and appropriate gloves for the task. Equipment on an 'as needed' basis may include fall protection, dust mask, respirator, hearing protection, arc flash protective gear, and dielectrically insulated gloves and/or sleeves.
Benefits
  • Fair and competitive pay.
  • Comprehensive Medical, Prescription, Vision, and Dental Insurance.
  • HRA Spending Account.
  • Employer-paid Life and AD&D Insurance.
  • Seven Paid Holidays.
  • Vacation/Sick Leave.
  • 401k Retirement Program with Company Match.
  • Employee Assistance Program.
  • And much more.

We are an equal opportunity employer and welcome applications from qualified candidates without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.

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