Parts Specialist

1 day ago

Hacienda Heights, California, United States O'Reilly Auto Parts Full time
Job Summary

O'Reilly Auto Parts is seeking a highly skilled and customer-focused Parts Specialist to join our team. As a key member of our sales and service team, you will provide exceptional service to retail and installer customers, ensuring a positive and memorable experience.

Key Responsibilities
  • Provide outstanding customer service to retail and installer customers, ensuring a high level of satisfaction and loyalty.
  • Support store management in the accomplishment of assigned tasks, including daily operational duties and special projects.
  • Follow and promote all company customer service programs, including Hi-5, Low Price Guarantee, and Rock the Call.
  • Assist managers and/or installer service specialists in serving professional customers as needed and directed.
  • Complete assigned company training relevant to position, including automotive parts, cataloging, and weatherly index system.
  • Provide excellent service to customers calling the store on the phone, answering all calls according to company policy and accurately looking up parts and quote prices.
  • Responsible for accurately maintaining and securing the cash drawer, accepting cash and/or checks, accurately making change, and processing credit card transactions.
  • Process exchanges and returns for credit in a friendly manner, and in accordance with company policies and procedures.
  • Address and resolve customer complaints in a friendly manner.
  • Assist with the completion of daily image maker, and planogram updates, including freight receival, stocking shelves, fronting and facing, cleaning, etc.
  • Perform various daily operational tasks, i.e., prepare new, core, and warranty merchandise returns to be shipped to the distribution center, assist with monthly stock adjustments, inventory cycle counts, etc.
  • Operate brake lathe and other store test equipment after corresponding training is completed and company requirements are met.
  • Perform various in-store services for customers (where state and local laws allow) - (i.e.; install wipers, test and charge batteries, test charging system, scan vehicle trouble codes, replace headlight capsules, etc.)
  • Occasionally drive a delivery vehicle to make deliveries (Driving record must meet the company mandated driving eligibility requirements) when business needs dictate.
Requirements
  • Ability to quickly match alphanumeric sequences
  • Ability to provide outstanding, friendly and professional customer service
  • Must be able to multitask, handling customers on the phone and in the store at the same time
  • Familiar with automotive parts, cataloging, weatherly index system, and automotive sales or service (desired)
  • ASE certification (desired)
  • Fluency in multiple languages (Spanish is highly desired)
Total Compensation Package
  • Competitive Wages & Paid Time Off
  • Stock Purchase Plan & 401k with Employer Contributions Starting Day One
  • Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
  • Team Member Health/Wellbeing Programs
  • Tuition Educational Assistance Programs
  • Opportunities for Career Growth

O'Reilly Auto Parts is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

Reasonable Accommodations: Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

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