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Customer Support Specialist

2 months ago

Lake City, Florida, United States JobRialto Full time
Job Description

We are seeking a highly skilled and experienced Customer Support Specialist to join our team at JobRialto.

Key Responsibilities:

  • Assist the Workstation Support Supervisor with troubleshooting computer systems and related software.
  • Provide technical assistance and routine maintenance of specialized software applications.
  • Support other IT-related hardware devices such as networked printers, smartphones, etc.
  • Provide Tier 2 support of medium to high difficulty, requiring the ability to take ownership of complex issues.
  • Perform advanced troubleshooting to determine the cause of problems.
  • Install, configure, and provide support, monitor Service Desk queue and resolve support tickets as assigned.
  • Participate in and coordinate projects, share information and receive feedback from other OIT staff as appropriate.
  • Generate and maintain detailed technical documentation, coordinate service calls and repairs for warranty and non-warranty items.
  • Provide Audio Visual (AV) and Video Conferencing (VC) support as assigned.

Requirements:

  • Advanced knowledge of Microsoft products, including operating systems, office suite, and outlook in a networked environment.
  • Advanced knowledge of computer software, hardware, and firmware relative to personal computer, local area network/wide area network environments.
  • Skilled at installing and providing technical support for software applications, operating systems, and personal computer hardware.
  • Ability to do advanced troubleshooting on various manufacturers of computers.
  • Ability to plan, organize, manage, and track projects.
  • Ability to communicate effectively both verbally and in writing.
  • Ability to read, understand, and comply with the department's policies.

Education: High School Diploma or Equivalent, or a Bachelor or Associate degree in Computer Science, Information Technology, or a closely related field from an accredited college or university.