Store Operations Manager
3 days ago
Job Summary:
Smart Foodservice Stores LLC is seeking a highly skilled and experienced Store Operations Manager to join our team. As an Assistant Store Manager, you will play a critical role in ensuring the smooth operation of our store, providing exceptional customer service, and driving sales growth.
Key Responsibilities:
- Supervise and coach employees to provide efficient and friendly service at the registers and throughout the store.
- Address personnel and performance issues, including coaching, verbal and written warnings.
- Consult with the Store Manager and HR on next steps leading to progressive discipline and termination, when needed.
- Ensure compliance with personnel policies and procedures.
- Understand the mechanics of the Annual Operating Plan (AOP) and how operations translate into the monthly Profit and Loss (P&L).
- Assist in the Annual Operating Plan (AOP) budgeting process and achieve budgeted sales and profits.
- Manage shrinkage with a focus on front-end processes.
- Participate in the annual inventory process, including preparation and execution of inventory guidelines.
- Train front-end employees and other employees on required programs.
- Ensure all staff comply with company policies, procedures, and store SOPs.
- Provide floor employees with day-to-day direction, including schedules, store goals, sales and shrinkage targets, and results.
- Plan in-store demonstrations, including preparation and setup of the demo cart/display, distribution of samples, and utilization of suggestive selling techniques.
- Assist in overseeing the receiving of product, return of damaged or expired product, and timely restocking of shelves.
- Maintain merchandising programs within the store, including promotional ends, signage, and company-specific programs.
- Communicate with store employees about merchandising and marketing programs, overseeing execution and follow-up reporting.
- General operating procedures include analyzing monthly store reports, evaluating controllable expenses, and addressing variances to company standards.
- Ensure proper scheduling of employees to meet business objectives.
- Ensure all employees understand and can execute emergency operating procedures.
- Accept special assignments as directed by the Store Manager.
- Adhere to, communicate, and fully support and enforce all company policies, processes, and procedures.
Requirements:
- A two-year college degree or equivalent work experience required.
- A degree in Business Management, Supply Chain/Wholesale Management, or Accounting/Finance strongly preferred.
- Minimum of four (4) years of experience in a retail work environment required.
- At least two (2) years of management/supervisory experience required.
- Strong planning and organizational skills.
- Ability to deliver superior customer service and build professional relationships with clients.
- Ability to think quickly and critically, make good business decisions, and demonstrate good common sense.
- Excellent leadership skills, high motivation, and self-driven.
- Solid communication and conversational skills, negotiation skills, and adaptability.
- Ability to work a flexible schedule, including early mornings, late evenings, holidays, and weekends.
- Competency and proficiency with computer applications and Microsoft programs.
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