VIP Guest Service Agent, Caesars Tower

4 weeks ago


New Orleans, Louisiana, United States Caesars Entertainment Full time
About the Role

We are seeking a highly skilled and experienced VIP Guest Service Agent to join our team at Caesars New Orleans. As a VIP Guest Service Agent, you will be responsible for providing exceptional service to our distinguished guests, ensuring their stay is tailored to their needs and exceeds their expectations.

Key Responsibilities
  • Register guests upon arrival and departure, ensuring proper credit is received and special requests are noted and fulfilled.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests.
  • Maintain positive guest relations at all times and resolve guest complaints, ensuring guest satisfaction.
  • Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
  • Maintain complete knowledge of all hotel features, services, hours of operation, room types, rates, and promotions.
Requirements
  • Must be at least 21 years of age.
  • High school diploma or equivalent vocational training certificate required.
  • Some college or college degree preferred.
  • Strong interpersonal skills and outgoing personality.
  • 2+ years experience in a service industry, preferably in the hospitality industry.
  • Excellent guest service skills, organizational skills, and strong problem-solving skills.
  • Ability to utilize computer software and hardware required.
About Us

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, continually striving to attract the best talent to provide exceptional experiences for our guests. We are proud to be an Equal Opportunity Employer and do not discriminate against employees or applicants based on race, color, national origin, sex, age over 40, religion, disability, sexual orientation, gender identity, or expression.



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