VIP Guest Service Agent, Caesars Tower

3 days ago


New Orleans, Louisiana, United States Caesars Entertainment Full time
About the Role

We are seeking a highly skilled and experienced VIP Guest Service Agent to join our team at Caesars New Orleans. As a key member of our front desk team, you will be responsible for providing exceptional service to our distinguished guests, ensuring their stay is tailored to their needs and exceeds their expectations.

Key Responsibilities
  • Register guests upon arrival and departure, ensuring proper credit is received and special requests are noted and fulfilled.
  • Anticipate guests' needs, respond promptly, and acknowledge all guests to maintain positive guest relations.
  • Resolve guest complaints, ensuring guest satisfaction and maintaining a high level of customer service.
  • Maintain complete knowledge of hotel features, services, room types, rates, and promotions to provide accurate information to guests.
  • Work closely with related departments to ensure an extraordinary guest experience.
Requirements
  • High school diploma or equivalent vocational training certificate required.
  • Some college or college degree preferred, with a degree in hospitality management being an asset.
  • Strong interpersonal skills and an outgoing personality.
  • 2+ years of experience in a service industry, preferably in the hospitality industry.
  • Excellent guest service skills, organizational skills, and strong problem-solving skills.
  • Ability to utilize computer software and hardware required.
About Us

Caesars New Orleans Casino & Hotel is a destination property in the heart of the city, committed to providing exceptional experiences for our guests. We are proud to be an Equal Opportunity Employer and offer a range of benefits to our team members, including free parking, discounted hotel room rates, and a fun and welcoming work environment.



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