Beverage Service Attendant
2 weeks ago
POSITION SUMMARY
As a Beverage Service Attendant, you will be responsible for delivering food and drinks to guests in a courteous and professional manner. Your role is crucial in ensuring a delightful dining experience by adhering to our established service protocols. You will also play a key role in enhancing the financial performance of the establishment. Weekend availability is essential.
KEY RESPONSIBILITIES
- Proactively assess and fulfill guests' needs, ensuring prompt acknowledgment and response.
- Deliver efficient and courteous service, including detailed descriptions of menu offerings, taking orders accurately, and utilizing the point of sale system for timely processing.
- Accurately process guest payments, adhering to established cash handling and payment procedures.
- Engage with guests consistently, maintaining a warm, friendly, and positive demeanor.
- Ensure cleanliness, sanitation, and organization of all service areas in line with departmental standards.
- Work efficiently and safely at all times.
- Comply with all departmental policies and service protocols.
- Maintain excellent guest relations at all times.
- Be knowledgeable about the resort's amenities and local attractions to provide accurate information to guests.
- Participate in safety initiatives and adhere to all safety reporting and behavior guidelines.
- Contribute to community service, sustainability, and environmental efforts of the resort.
- Perform additional duties as assigned.
QUALIFICATIONS
Mandatory Requirements
- Must be at least 21 years old.
- A minimum of 12 months of experience in a high-volume beverage or nightlife environment.
- Familiarity with various alcoholic beverages, including spirits, wine, champagne, and mixed drinks; experience with bottle service is preferred.
- Possession of a valid Food Handlers Card and Responsible Beverage Service certification.
- Ability to communicate effectively in English with guests, management, and colleagues.
Preferred Qualifications
- CPR certification is a plus.
SKILLS AND ABILITIES
Essential Skills
- Ability to anticipate and understand the needs of guests.
- Capability to navigate the workspace quickly and safely.
- Attention to detail in service delivery.
- Ability to follow instructions accurately.
- Team-oriented mindset, working collaboratively with colleagues.
PHYSICAL REQUIREMENTS
- Frequent or occasional physical activities include reaching, bending, pushing, pulling, twisting, lifting, and climbing. Regular standing and walking are required for property inspections.
- Constant physical activities include grasping, turning, and fine motor skills.
- Occasional long periods of standing may be necessary.
- Ability to lift and carry items weighing up to 10 lbs. frequently and 25 lbs. occasionally.
- Vision requirements include the ability to read small print and see details clearly beyond arm's reach.
- Hearing requirements include the ability to communicate via telephone and two-way radio, respond to the public, and converse with staff. Ability to hear alarms and emergency signals is essential.
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