Client Services Associate

3 days ago


Moscow, Idaho, United States Alturas Analytics, Inc Full time
{"About the Role": "At Alturas Analytics, Inc., we are seeking a highly skilled Client Services Associate to support our Business Development team in servicing client accounts at the pre-award and post-award stage. This role is responsible for building and maintaining relationships with clients, utilizing exceptional interpersonal skills to ensure their needs are met. The ideal candidate will have a strong understanding of the pharmaceutical development industry and experience with CRM and project management software applications.

Key Responsibilities:

* Prepare business agreements, including project estimates, quotations, and statements of work
* Review and interpret study protocols to generate business documents, timelines, and budgeting
* Manage account and project information through customer relation and project management processes
* Transition clients from Business Development to scientific operations
* Work with Client Services Coordinator to identify and request essential information and documentation
* Interface with internal Principal Investigators and Project Coordinators

Requirements:

* Bachelor's degree in science or business or an equivalent combination of education, training, and experience
* Working knowledge of the pharmaceutical development industry or other technical industry
* Experience with CRM and project management software applications
* Life science or preclinical/clinical research experience
* Excellent written and verbal communication skills
* Critical thinking, time-management, problem-solving, and decision-making skills
* Ability to work independently and as part of a team

Physical Requirements:

* Sitting and working in front of a computer over 2/3 of the time
* Walking and standing less than 1/3 of the time between departments/offices
* Using a telephone up to 2/3 of the time
* Climbing, balancing, stooping, or kneeling less than 1/3 of the time
* Talking or hearing over 2/3 of the time
* Travel up to 5% of the time

About Us:

Alturas Analytics, Inc. is a bioanalytical laboratory dedicated to supporting pharmaceutical drug candidates from discovery through late phase clinical trials. Our vision is to support transformative medicines for a healthier future. We provide expert GLP and Non-GLP LC-MS/MS and GC-MS/MS quantitation and PK/TK analytical services in both small and large molecules.

Community Involvement:

We seek to inspire the next generation of scientists through involvement in educational programs at every level. From making science fun for elementary-aged students to active participation in science fairs and guest lecturing at the undergraduate university level, we are stepping towards fostering a generation where science is exciting and an integral component of everyday life.

Salary: From $21.00/hour

Equal Employment Opportunity:

Alturas Analytics, Inc. is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.

Note:

This job description is not intended to be an exhaustive list of all responsibilities, duties, and skills required of the position. The company reserves the right to modify, add, or remove job duties and responsibilities as needed.



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