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Client Services Associate

2 months ago

Moscow, Idaho, United States Alturas Analytics, Inc Full time
About the Role

The Client Services Associate is a key member of our team at Alturas Analytics, Inc., responsible for supporting the Business Development team in servicing client accounts at the pre-award and post-award stage.

Key Responsibilities
  • Pre-Award:
    • Prepare business agreements, including project estimates, quotations, and statements of work.
    • Review and interpret study protocols to generate business documents, timelines, and budgeting.
    • Manage account and project information using customer relationship and project management processes.
  • Post-Award:
    • Transition clients from Business Development to scientific operations.
    • Work with Client Services Coordinator to identify and request essential information and documentation for planning bioanalytical support.
    • Interface with internal teams to transfer information pertinent for study conduct.
    • Address new business needs, such as scope creep or new study requests.
Additional Duties
  • Review laboratory services and confidentiality agreements.
  • Perform other duties as assigned.
Requirements
  • Bachelor's degree in science or business or an equivalent combination of education, training, and experience.
  • Working knowledge of the pharmaceutical development industry or other technical industry.
  • Working knowledge of CRM and project management software applications.
  • Life science or preclinical/clinical research experience.
  • Successful proposal and program coordination, client support, marketing experience.
  • Working knowledge and competency of Microsoft Office suite, Adobe Acrobat, and Salesforce or similar CRM tool.
Skills and Abilities
  • Excellent written and verbal communication skills to provide exceptional customer service.
  • Critical thinking, time-management, problem-solving, and decision-making skills.
  • Ability to work independently and as part of a team, with knowledge of conflict resolution techniques.
  • Excellent interpersonal skills.
  • Ability to build strong relationships with internal clients.
  • Understanding of the operational components of a contract research organization (CRO).
About Us

Alturas Analytics, Inc. is a bioanalytical laboratory dedicated to supporting pharmaceutical drug candidates from discovery through late phase clinical trials. Our vision is to support transformative medicines for a healthier future.

We provide expert GLP and Non-GLP LC-MS/MS and GC-MS/MS quantitation and PK/TK analytical services in both small and large molecules. We are a growing, privately-owned CRO specializing in method development, validation, and sample analysis in all biological matrices in support of therapeutic development programs.

Community Involvement

We seek to inspire the next generation of scientists through involvement in educational programs at every level. From making science fun for elementary-aged students to active participation in science fairs and guest lecturing at the undergraduate university level, we aim to foster a generation where science is exciting and an integral component of everyday life.

We offer employees paid time-off for individual volunteer activities and matching monetary donations to numerous 501(c)(3) organizations.