IT Support Specialist
4 weeks ago
We are seeking a skilled IT Support Specialist to join our team at Weis Markets. As a key member of our Information Technology department, you will be responsible for delivering IT support in accordance with IT service level objectives and agreements for end user computing environments.
Key Responsibilities:
Deliver IT support in accordance with IT service level objectives and agreements for end user computing environments
Resolve basic and intermediate complexity end user computing equipment and application problems
Implement and maintain workstation and mobile device solutions, including hardware and software installations and upgrades
Utilize tools and utilities required to manage and keep secure Weis Markets' endpoints
Support managed print services devices and utilities
Respond to and resolve incidents regarding hardware and software related to end user devices
Collaborate with other Information Technology teams on the install and maintenance of existing supported technology environments
Images and distributes new and existing computer systems and mobile devices
Performs installation, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed, and corrects software configuration issues
Diagnoses and repairs mobile devices and cell phone malfunctions or coordinates replacement/repair as necessary
Receives, updates, and tracks incident and request records to resolution
Prepares and updates support documentation for end user computing environments
Maintains a high level of technical competence in the systems supported, aligning Information Technology best practices to organization processes and client mindsets
Inventory and tracking of company equipment and software licenses
Complete training on servicing all equipment to be maintained
Maintain a safe and clean work environment
Equal Opportunity Employer:
Weis Markets is an Equal Opportunity Employer and is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.
Weis Markets is committed to providing a safe and inclusive work environment for all employees and applicants. We are an equal opportunity employer and welcome applications from diverse candidates.
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