End User Support Specialist
1 month ago
Weis Markets is seeking a skilled End User Support Analyst to join our team. As a key member of our IT department, you will be responsible for delivering exceptional support to our end users, ensuring they have the tools and resources they need to succeed.
Key Responsibilities
• Provide timely and effective support to end users, resolving hardware and software issues in a professional and courteous manner.
• Collaborate with other IT teams to ensure seamless integration of supported technology environments.
• Implement and maintain workstation and mobile device solutions, including hardware and software installations and upgrades.
• Utilize tools and utilities required to manage and keep secure Weis Markets' endpoints.
• Support managed print services devices and utilities.
• Respond to and resolve incidents regarding hardware and software related to end user devices.
• Perform installation, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed.
• Diagnose and repair mobile devices and cell phone malfunctions or coordinate replacement/repair as necessary.
• Maintain a high level of technical competence in the systems supported, aligning Information Technology best practices to organization processes and client mindsets.
• Inventory and tracking of company equipment and software licenses.
• Complete training on servicing all equipment to be maintained.
• Maintain a safe and clean work environment.
Requirements
Weis Markets is an Equal Opportunity Employer. We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of actual or perceived age, sex, sexual orientation, race, color, creed, religion, familial status, ethnicity, national origin, citizenship, disability, marital status, military or veteran status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with a disability may be entitled to a reasonable accommodation under terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ways things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Weis Markets.
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