Technical Support Specialist

4 weeks ago


Quakertown PA, United States TEKsystems Full time

Job Summary:

We are seeking a highly skilled Technical Support Specialist to join our team at TEKsystems. As a Technical Support Specialist, you will be responsible for providing first-level phone support for all US Dental Platform locations. This includes ensuring that all phone support calls are logged, resolved, or forwarded to the proper group for resolution.

Key Responsibilities:

  • Provide first-level phone support for all US Dental Platform locations
  • Log, resolve, or forward phone support calls to the proper group for resolution
  • Perform desktop configurations and imaging
  • Provide ongoing system updates and maintenance
  • Troubleshoot LAN/WAN network issues
  • Coordinate with vendors
  • Assist with maintaining Enterprise backups
  • Support numerous third-party applications
  • Provide IT purchasing services
  • Monitor pricing and invoicing of merchandise

Requirements:

  • Associate's degree or equivalent from a two-year college or technical school
  • One to two years of related experience and/or training
  • Equivalent combination of education and experience

Preferred Skills:

  • Knowledge of computer hardware and software
  • A+ Certification or equivalent training
  • Ability to troubleshoot and correct a wide array of IT user problems
  • Ability to receive and utilize training proficiently
  • Working knowledge of Cisco/Avaya phone systems

Work Environment:

This is a hybrid schedule position, with 3 days onsite and 2 days remote.



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