Technical Support Specialist

4 weeks ago


Quakertown PA, United States TEKsystems Full time
Job Description

TEKsystems is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-level phone support for all US Dental Platform locations.

Key Responsibilities:

  • Provide first-level phone support for all US Dental Platform locations
  • Ensure that all phone support calls are logged, resolved, or forwarded to the proper group for resolution
  • Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems
  • LAN/WAN network troubleshooting, and vendor coordination
  • Assist the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third-party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc)
  • Provide IT purchasing services; track purchase requisitions and orders for all US Dental Platform locations from initial request through final delivery of products
  • Monitor the pricing and invoicing of merchandise to ensure proper payment and cost savings

Requirements:

  • Ability to troubleshoot and correct a wide array of IT user problems
  • Ability to receive and utilize training proficiently to implement in the work environment
  • Working knowledge of Cisco/Avaya phone systems desired but not required

TEKsystems is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.



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