Principal Customer Success Consultant

2 weeks ago

Redwood City, California, United States AutoGrid Full time
Customer Success Manager

About AutoGrid

AutoGrid is at the forefront of the energy sector, partnering with leading energy companies to seamlessly integrate distributed energy resources, unlock new revenue opportunities, and enhance customer engagement.

Our innovative suite of Energy Internet applications empowers utilities, electricity retailers, renewable energy developers, and energy service providers to deliver clean, affordable, and reliable energy solutions in a decentralized energy landscape.

We achieve this by pioneering flexibility management, allowing energy providers to harness the vast data available through the Energy Internet to extract flexible capacity from distributed energy resources.

This flexible capacity is essential for balancing energy supply and demand in real-time, optimizing the productivity and value of energy assets, and providing new energy services to customers.

Founded at Stanford University in 2011, our team comprises world-class software architects, electrical and computer engineers, data scientists, and energy experts who leverage advanced analytics and comprehensive energy data science to tackle the most pressing energy challenges.

Role Overview

As a Customer Success Manager, you will be an integral part of our New Energy team, a dynamic and results-driven group dedicated to delivering comprehensive business and technical solutions to AutoGrid's clients and partners.

The CSM serves as a business leader and operates across various functions. You will collaborate closely with our clients and partners to ensure that the value derived from AutoGrid solutions is fully realized, identify opportunities to deepen our client relationships, and assist our clients in navigating their transition to a smarter energy ecosystem.

In this role, you will also work closely with our Sales, Pre-Sales, and Product teams, acting as the customer's advocate within AutoGrid.

Key Responsibilities
  • Act as a trusted advisor to clients, helping them define, quantify, and achieve their objectives while maximizing value.
  • Establish strong, trusted relationships with clients to expand both capacity and program scope.
  • Report on progress towards goals to client stakeholders during quarterly and executive business reviews.
  • Empower clients to become proficient users of the AutoGrid Flex platform, sharing knowledge gained while addressing their most critical challenges.
  • Advocate for clients by identifying and communicating their pain points and requirements to the Product team for roadmap prioritization.
  • Collaborate with the AutoGrid Sales team and Project Managers to develop account and program strategies that enhance client relationships and drive additional business opportunities.
  • Work with Customer Support to prioritize and escalate issues, ensuring timely resolutions.
  • Create best practices and thought leadership content based on insights gained from client interactions.
  • Manage multiple accounts simultaneously, effectively prioritizing your efforts and those of your team members.
Qualifications

Required:

  • BS/MS/PhD in computer science, engineering, or a related field, or equivalent work experience.
  • 5+ years of experience in customer-facing roles such as customer success, strategic account management, or management consulting, preferably within the energy sector.
  • Proven track record of working directly with clients, including developing account strategies and building relationships with senior stakeholders.
  • Knowledge of the electricity industry, with experience at a utility or aggregator.
  • Adaptability to learn and collaborate in a fast-paced, startup environment.
  • Ability to understand client priorities and strategic directions to facilitate account growth.
  • Competence in understanding client use cases and conducting fit/gap assessments relative to AutoGrid solutions.
  • Experience with SaaS product deployment in enterprise settings and collaboration with diverse stakeholders.
  • Flexibility to work with a global team across multiple time zones.
  • Excellent written and verbal communication skills, coupled with a positive and proactive attitude.
  • Passion for customer success and excellence.

Preferred:

  • Strong interest in renewable energy and sustainability.
  • Familiarity with Customer Success software such as Gainsight or Churn Zero.
  • Awareness of emerging trends in the energy industry and their implications for clients.
Benefits and Perks

Join a talented, collaborative, and enjoyable team dedicated to solving significant challenges in the energy sector.

We offer a vibrant work environment with a strong emphasis on work-life balance, competitive compensation, comprehensive health benefits, and generous paid time off.

AutoGrid is an equal opportunity employer, committed to fostering a diverse and inclusive workplace.

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