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Client Success Specialist
2 months ago
C3 AI is a prominent provider of Enterprise AI software, dedicated to enhancing digital transformation initiatives. Our advanced C3 AI Platform offers a comprehensive suite of services designed to facilitate the development of enterprise-scale AI applications more efficiently and cost-effectively than traditional methods.
About the Role
C3 AI is on the lookout for a highly skilled Customer Success Manager (CSM) to join our dynamic support team. The CSM will play a pivotal role in addressing the technical needs of our clients, ensuring that they receive accurate technical support while meeting their expectations and achieving high levels of customer satisfaction.
The CSM will collaborate with clients to establish key performance indicators (KPIs) for success and will work closely with various internal and external teams to realize these objectives.
Key Responsibilities
- Possess a broad understanding of C3 AI's high-value use cases, along with knowledge of successful case studies.
- Identify and customize the description and support of C3 AI capabilities to meet individual customer requirements.
- Lead workshops focused on use case scoping and data discovery, analyzing customer needs and recommending upgrades or additional software features.
- Drive the software development process, utilizing methodologies such as SCRUM and Jira, while prioritizing and escalating tickets as necessary.
- Report on product performance and relay customer feedback to Product and Engineering teams to help identify potential new features or products.
- Conduct user adoption workshops and assist customers in progressing along the adoption curve.
- Identify necessary solution enhancements and change management strategies to promote increased usage and adoption.
- Establish and nurture business relationships with customers to foster engagement and drive success.
- Recognize and act on new opportunities to expand and enhance revenue streams.
Qualifications
- Bachelor's degree in fields such as Economics, Computer Science, Engineering, Statistics, Mathematics, or Operations Research; a master's degree in similar disciplines is preferred.
- A minimum of 2 to 5 years of experience in Customer Success within enterprise SaaS solutions.
- Experience in customer engagements with exposure to data science, cloud infrastructure, solution architecture, application development, and data engineering.
- Possess a credible customer presence and the ability to communicate effectively, stepping into a trusted advisor role.
- Data-driven and analytically oriented, with a strong commitment to process improvement and customer value creation.
- Demonstrated ability to navigate both business and technical domains within software implementation projects, providing leadership in both areas.
- Excellent presentation and written communication skills, with a keen attention to detail.
Additional Information
C3 AI is committed to providing excellent benefits, a competitive compensation package, and a generous equity plan. We are proud to be an Equal Opportunity and Affirmative Action Employer, ensuring that we do not discriminate based on any legally protected characteristics.
