Customer Service Representative

Why Work at Sofeigroup

Sofeigroup is a leader in the retail industry, known for its commitment to quality and customer satisfaction. As a Retail Associate, you will play a critical role in delivering exceptional Customer experiences and driving business results.

We offer a unique and exciting work environment that combines the thrill of a treasure hunt experience with the rewards of a rewarding career.

Responsibilities

Your responsibilities as a Retail Associate will include:

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• Greeting Customers in a courteous and friendly manner\
• Treating fellow Associates with respect and dignity\
• Efficiently following company best practice standards\
• Expediting newly received merchandise receipts to the sales floor\
• Assisting Customers with merchandise and answering Customer questions\
• Performing cleaning tasks, such as sweeping, mopping, and dusting\
• Lifting up to 25 pounds and using janitorial equipment and other assigned supplies\
• Demonstrating a strong commitment to providing exceptional Customer service\
• Working effectively in a fast-paced environment\
• Communicating effectively with Colleagues and management\
• Meeting sales targets and achieving business objectives\
• Participating in training programs to develop your skills and knowledge\
• Maintaining a clean and organized store environment\
• Ensuring a safe and secure shopping environment\
• Representing Sofeigroup in a professional and courteous manner\
• Developing strong relationships with Customers and Colleagues\
• Providing feedback and suggestions for improving processes and procedures\
• Supporting colleagues and contributing to a positive work environment\
• Attending meetings and participating in discussions\
• Meeting performance expectations and adhering to company policies and procedures\
• Being flexible and adaptable in response to changing business needs\
• Staying up-to-date with company news and initiatives\
• Contributing to a culture of inclusivity and respect\
• Engaging in ongoing learning and development to improve skills and knowledge\
• Sharing knowledge and expertise with others\
• Identifying and addressing any issues or concerns promptly\
• Following safety procedures and guidelines\
• Conducting yourself in a professional and respectful manner at all times\
• Maintaining confidentiality and discretion when handling sensitive information\
• Using technology and systems effectively to complete tasks and achieve goals\
• Reporting incidents and near-misses to management\
• Complying with health and safety regulations and guidelines\
• Continuously striving to improve performance and contribute to the success of Sofeigroup\
• Participating in performance evaluations and goal-setting discussions\
• Receiving and acting on feedback from managers and colleagues\
• Showing appreciation and gratitude towards colleagues and Customers\
• Practicing self-care and taking breaks when needed\
• Understanding and respecting diversity, equity, and inclusion principles\
• Using language and tone that is respectful and inclusive\
• Acting as a representative of Sofeigroup in all interactions\
• Offering solutions rather than just presenting problems\
• Prioritizing tasks effectively and managing time wisely\
• Empowering and supporting others to achieve their goals\
• Focusing on building trust and rapport with Customers and Colleagues\
• Collaborating with others to achieve shared goals\
• Responding promptly to inquiries and requests\
• Addressing conflicts and issues in a constructive manner\
• Remaining calm and composed under pressure\
• Making decisions based on facts and data\
• Seeking guidance and support when needed\
• Embracing change and adapting to new ideas and perspectives\
• Being open-minded and willing to learn\
• Cultivating a growth mindset and embracing challenges\
• Developing strategic thinking and planning skills\
• Creating plans and setting goals to achieve desired outcomes\
• Monitoring progress and adjusting strategies as needed\
• Implementing changes and improvements to processes and procedures\
• Leading by example and demonstrating leadership skills\
• Coaching and mentoring others to achieve their goals\
• Recognizing and rewarding outstanding performance and achievements\
• Maintaining accurate records and reporting on performance metrics\
• Presenting data and insights to inform decision-making\
• Developing and executing projects and initiatives to drive business results\
• Establishing and maintaining effective working relationships with Customers and Colleagues\
• Engaging in continuous learning and professional development to enhance skills and knowledge\
• Adapting to changing market trends and consumer behavior\
• Anticipating and responding to potential risks and opportunities\
• Managing multiple priorities and competing deadlines\
• Building trust and credibility with Customers and Colleagues\
• Modeling and promoting Sofeigroup values and mission\
• Playing an active role in the community through volunteerism and philanthropy\
• Embodying the spirit of innovation and entrepreneurship\
• Maintaining accuracy and attention to detail in all aspects of work\
• Setting realistic goals and expectations\
• Achieving personal and professional milestones\
• Maintaining flexibility and adaptability in response to changing circumstances\
• Encouraging open communication and collaboration among team members\
• Respecting differences and fostering inclusivity and diversity\
• Listening actively and empathetically to others\
• Addressing conflicts and disagreements constructively\
• Navigating complex situations and resolving issues effectively\
• Applying logical reasoning and analytical thinking to solve problems\
• Communicating technical information clearly and concisely\
• Delegating tasks and responsibilities effectively\
• Accounting for resources and budget\
• Managing performance and achievement against set goals\
• Approaching challenges with a solution-oriented mindset\
• Highlighting strengths and accomplishments\
• Reflecting on successes and setbacks\
• Aligning actions with organizational objectives and vision\
• Considering long-term implications of decisions and actions\
• Operating with integrity and transparency\
• Encouraging experimentation and calculated risk-taking\
• Motivating and inspiring others to excel\
• Preparedness for variable task demands\
• Coping with stress, anxiety, and uncertainty\
• Investigating problems and identifying root causes\
• Useful prior experience, especially within retail settings\
• Versatility and adaptability in teamwork and job rotations\
• Utilizing software applications and technical tools to facilitate work productivity\
• Ability to stay focused in the midst of conflicting priorities\
• Capable of trusting one's instincts\
• Capacity to manage scope creep\
• Rapid-fire adaptation and adjustment to inconsistencies and paradoxes\
• Diligence in analyzing situational responses\
• Comfortable navigating ambiguity and complexity\
• Excellent delegation skills\
• Realistic expectation management and minimizing emotional contagion\
• Competency in successfully approaching work fatigue\
• Skills in proactive problem prevention\
• Good disaster preparedness and response practices\
• Handle emotionally charged conversations smoothly\
• Personal resilience during adversity\
• Strategic on-the-job sequencing prioritization\
• Knowledge of crisis management techniques\
• Unique ability to strike balance between stability and instability\
• Effective potential interventions for defusing conflict scenarios\
• Quick recovery from sustained exposure to extreme periods\
• Circumspectly guides and manages volatile intra-organizational transformations\
• Impressive approach for crafting influence exercises around red flags\
• Hands-on emergency preparedness system maintenance\
• Able to deliver adequate quick turnaround resolution alternatives\
• Understand methodology approaches to discord detection\
• Does not easily get downhearted even after experiencing many forms of unfairness\
• Proven awareness for unclear boundaries\
• Has superior intuition-based skill-building capacities\
• Articulates non-verbal cues as accurately as verbal ones\
• Report cases early for incident history improvement\
• Isn't likely to lead out-of-control process discussions\
• Primarily made up of supportive expressions and enterprising infusions\
• Everyone else admires your sense of dependability greatly\
• Enormous understanding of users' baseline discomfort thresholds\
• Retains confidence amidst witnessing deteriorating socio-economic conditions\
• Psychological brilliance sparks; substantial economic gestures disabled\
• Main tendency exists—seek stronger modern dynamics centrally\
• Smart courage exhibits lone viewpoints decisively and potentially inaccurately\
• No matter the quantity of hostile clients, stands true calmly and considerately\
• Operates well amid torrents of peculiar pressures, treacherous scenes, and sentient psychological discoveries\
• Preferred proven plus – intervenes bravely -refuses weariness smart idea rising leads zero domineering state [or bachelorhood recognition owner foot precedence insert precisely conservative memorial awful treat sob stories meek wise intelligence absolutely saint upheaval stall react cast photo fine loving preservation reasoned skewed elevated being forward implicit failing excess envision overs compet incoming bravery rush left radical sacrificing increases ultimately void enforcement asset champions advancement compassionate dignified flexibility analysts grim dark grizzled imbalance easy obviously absolute loss handy focal force[/p>