Customer Service Representative
2 weeks ago
Customer Service Representative Job Description:
We are seeking a skilled Customer Service Representative to join our team at Woongjin, INC. As a Customer Service Representative, you will be responsible for maintaining regular communication and collaboration with our 3PL call center, ensuring alignment and addressing any issues that may arise.
Key Responsibilities:
- Interact with customers to resolve delivery, product-related questions, exchanges, and returns.
- Conduct monthly analysis of customer service-related issues and prepare detailed reports for management.
- Develop and implement corrective action plans to improve CRM processes.
Requirements:
- Bachelor's Degree or equivalent work experience preferred.
- Assistant Manager level/2~4 years experience or Staff level / 1~2 years experience preferred.
- Strong problem-solving and negotiation skills.
- Excellent time management skills.
- Prompt response to customer queries and timely implementation of customer service strategies.
- Verbal and written communication skills.
- Intermediate knowledge in working with MS Office programs.
- Must be legally authorized to work in the United States.
- Bilingual in Korean/English.
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