Customer Service Representative with Sales Focus

4 days ago


Los Angeles, California, United States Fred Loya Insurance Full time
Job Title

CUSTOMER SERVICE REPRESENTATIVE WITH SALES FOCUS

Job Description

This is a Career Advancement Opportunity for individuals seeking to excel in customer service and sales. As a Customer Service Representative with a focus on sales, you will play a critical role in selling new auto insurance policies, renewing existing ones, servicing customers' needs, and identifying potential business opportunities.

Estimated Salary Range

The estimated annual salary range for this position is $45,000 - $60,000 based on industry standards and market conditions in Los Angeles, CA.

Responsibilities
  • Provide Excellent Customer Service: Engage with internal and external customers, respond to inquiries, and resolve issues professionally and promptly.
  • Sales and Marketing: Sell new auto insurance policies, renewals, and marketing initiatives for new business development.
  • Policies and Transactions: Process transactions, accept payments, and ensure accurate policy information.
  • Needs Assessment: Identify customers' potential needs regarding their policies and provide solutions.
  • Follow-up and Communication: Follow up with customers on quotes, renewals, cancellations, and other important matters.
Qualifications and Skills

To succeed in this role, you must possess excellent communication and customer service skills, be bilingual (English/Spanish), have a high school diploma or equivalent, and be able to pass state licensing requirements. Additionally, you should be goal-oriented, self-motivated, and assertive with the ability to provide top-notch customer experiences.

Benefits

Fred Loya Insurance offers a comprehensive benefits package, including health, dental, vision, life insurance, 401(k) matching, paid holidays, vacation days, sick leave, and bonus pay. We prioritize employee well-being and career growth.

Work Environment

We maintain a safe and healthy work environment by following COVID-19 precautionary measures, providing personal protective equipment, enforcing social distancing guidelines, and adhering to sanitizing procedures.



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