Customer Service Representative
4 weeks ago
Job Summary
Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommending load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.
Benefits of Joining Caliber
Immediately eligible for medical, dental and vision benefits, industry comparable pay, paid weekly and eligible for overtime, paid vacation & holidays, and career growth opportunities.
Requirements
1+ years of experience within a customer-facing environment, effective verbal and written communication skills, ability to navigate multiple software systems, work through competing priorities and adapt easily to a fast-paced environment, ability to provide personable, friendly customer service to internal and external customers, and ability to work in a collaborative environment.
About Caliber
Caliber has grown beyond 1700 centers nationwide and features a full range of automotive services, including collision repair, auto glass repair and replacement, mobile diagnostic scanning and calibration, and fleet services.
Our Purpose
With the purpose of restoring the rhythm of your life, Caliber's more than 30,000 teammates are committed to getting customers back on the road safely - and back to the rhythm of their lives - every day.
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