Customer Service Representative

5 days ago


Los Angeles, California, United States Westwood Village Full time
Overview

We are seeking a detail-oriented Customer Service Representative to join our team at Westwood Village. The ideal candidate will be responsible for providing exceptional service to residents, guests, and employees by greeting them, managing calls, and taking messages.

About the Role

This is a part-time evening shift position, working 11PM to 7AM. As a Customer Service Representative, you will be the first point of contact for many individuals, making it essential to have excellent communication skills and a friendly demeanor.

Responsibilities
  • Manage incoming and outgoing calls, taking complete messages with pertinent information.
  • Greet residents, visitors, and employees in a professional and welcoming manner.
  • Provide general information and directions as needed.
  • Collate brochures for the marketing department.
  • Prepare meal tickets for team members and family members, tallying meal count sheets for the Dining staff.
  • Update the Resident Phone List and Roster and Move-In and Move-Out Register daily; Guest and Sign-In Logs as necessary.
  • Coordinate appointments for residents and family members, such as hairdressers and transportation.
  • Maintain a neat and organized workspace, including the entry area.
  • Distribute mail to residents, Executive Director, and Department Coordinators.
  • Maintain resident forms for miscellaneous credits.
  • Adhere to all company policies and procedures.
Requirements
  • High school diploma or equivalent preferred.
  • One to three years of customer service experience or equivalent combination of education and experience.
What We Offer

We offer competitive wages, flexible scheduling options, paid time off, comprehensive benefits, 401(K) matching, meals, uniforms, and an Employee Assistance Program.

$18-$20 per hour based on location and experience.



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