Loan Services Associate
1 week ago
Credit Union West is proud to be recognized as a 'Top Company to Work for in Arizona' for multiple consecutive years. This accolade reflects our commitment to fostering a positive workplace culture, where employee feedback is valued and acted upon.
Employee Benefits
At Credit Union West, we prioritize employee satisfaction and offer a comprehensive benefits package that includes:
- 100% paid health, dental, and vision insurance for full-time employees
- Incentives up to 15%, based on position
- 401K plan with employer matching contributions up to 5%
- Tuition reimbursement programs
- Gym membership reimbursement
- Generous paid time off for holidays, vacations, and sick leave
- A diverse and inclusive work environment
- Membership benefits and discounts at Credit Union West
Join our award-winning team and contribute to our mission of enhancing member experiences.
Role Summary
The Indirect Funding Specialist I plays a crucial role in improving the quality of service for our members, merchants, and dealers. This position is responsible for ensuring efficient loan processing and funding disbursements. Key responsibilities include:
- Opening new membership accounts and maintaining accurate account records to ensure compliance
- Reviewing and finalizing indirect loan packets for all approved point-of-sale locations
- Processing refinanced loans through our indirect portal for existing vendors
- Communicating effectively with team members and applicants regarding credit decisions and loan documentation
- Preparing cross-sale referral events and balancing reports across various systems
Key Responsibilities
Contract Processing and Funding (50%)
Prepare and manage all necessary documentation for closing indirect loans. Ensure accurate and timely processing and funding of contracts, including:
- Calculating and adjusting dealer buy downs, reserves, and acquisition fees
- Coordinating loan closings with dealers
- Handling telephone inquiries and directing them to appropriate personnel
- Maintaining compliance with established policies and procedures
- Tracking funding production and maintaining indirect funding volume standards
Problem Resolution (30%)
Address and resolve member inquiries and issues promptly and courteously. Responsibilities include:
- Providing information on promotions, loans, balances, and payoffs
- Ensuring member requests are acknowledged and resolved in a timely manner
- Maintaining confidentiality of member account information
- Supporting team members and management through effective communication
Cross-Selling and Loan Production (15%)
Identify member needs and provide appropriate referrals or sales of Credit Union services, including:
- Understanding available accounts, promotions, and loan products
- Maintaining product knowledge to support a needs-based referral program
- Actively listening to members to identify opportunities for cross-selling
Additional Duties (5%)
Perform other responsibilities as assigned to support the team and organization.
Qualifications
Education: High school diploma or G.E.D.
Experience: 1-3 years of experience in indirect funding, preferably within a credit union or financial institution.
Skills & Competencies:
- Commitment to the mission, vision, and core values of the credit union
- Effective communication skills, both verbal and written
- Strong critical thinking and problem-solving abilities
- Excellent time management and organizational skills
- Proficiency in Microsoft Office and collaborative tools
- Understanding of the Bank Secrecy Act and related federal regulations
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