Loan Services Associate

1 week ago


Glendale, Arizona, United States Credit Union West Full time
Position Overview

Credit Union West is proud to be recognized as a 'Top Company to Work for in Arizona' for multiple consecutive years. This accolade reflects our commitment to fostering a positive workplace culture, where employee feedback is valued and acted upon.


Employee Benefits

At Credit Union West, we prioritize employee satisfaction and offer a comprehensive benefits package that includes:

  • 100% paid health, dental, and vision insurance for full-time employees
  • Incentives up to 15%, based on position
  • 401K plan with employer matching contributions up to 5%
  • Tuition reimbursement programs
  • Gym membership reimbursement
  • Generous paid time off for holidays, vacations, and sick leave
  • A diverse and inclusive work environment
  • Membership benefits and discounts at Credit Union West

Join our award-winning team and contribute to our mission of enhancing member experiences.


Role Summary

The Indirect Funding Specialist I plays a crucial role in improving the quality of service for our members, merchants, and dealers. This position is responsible for ensuring efficient loan processing and funding disbursements. Key responsibilities include:

  • Opening new membership accounts and maintaining accurate account records to ensure compliance
  • Reviewing and finalizing indirect loan packets for all approved point-of-sale locations
  • Processing refinanced loans through our indirect portal for existing vendors
  • Communicating effectively with team members and applicants regarding credit decisions and loan documentation
  • Preparing cross-sale referral events and balancing reports across various systems

Key Responsibilities

Contract Processing and Funding (50%)

Prepare and manage all necessary documentation for closing indirect loans. Ensure accurate and timely processing and funding of contracts, including:

  • Calculating and adjusting dealer buy downs, reserves, and acquisition fees
  • Coordinating loan closings with dealers
  • Handling telephone inquiries and directing them to appropriate personnel
  • Maintaining compliance with established policies and procedures
  • Tracking funding production and maintaining indirect funding volume standards

Problem Resolution (30%)

Address and resolve member inquiries and issues promptly and courteously. Responsibilities include:

  • Providing information on promotions, loans, balances, and payoffs
  • Ensuring member requests are acknowledged and resolved in a timely manner
  • Maintaining confidentiality of member account information
  • Supporting team members and management through effective communication

Cross-Selling and Loan Production (15%)

Identify member needs and provide appropriate referrals or sales of Credit Union services, including:

  • Understanding available accounts, promotions, and loan products
  • Maintaining product knowledge to support a needs-based referral program
  • Actively listening to members to identify opportunities for cross-selling

Additional Duties (5%)

Perform other responsibilities as assigned to support the team and organization.


Qualifications

Education: High school diploma or G.E.D.

Experience: 1-3 years of experience in indirect funding, preferably within a credit union or financial institution.

Skills & Competencies:

  • Commitment to the mission, vision, and core values of the credit union
  • Effective communication skills, both verbal and written
  • Strong critical thinking and problem-solving abilities
  • Excellent time management and organizational skills
  • Proficiency in Microsoft Office and collaborative tools
  • Understanding of the Bank Secrecy Act and related federal regulations


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