Indirect Loan Processing Specialist
1 week ago
Credit Union West is proud to be recognized as a 'Top Company to Work for in Arizona' for multiple consecutive years. This esteemed accolade, awarded by BestCompaniesAZ, reflects our commitment to creating an exceptional workplace where employees feel valued and engaged.
Why Join Us?
At Credit Union West, we are dedicated to enhancing employee satisfaction and well-being. In addition to competitive salaries, we provide a comprehensive benefits package that includes:
- 100% paid health, dental, and vision insurance for full-time employees
- Incentives up to 15%, based on position
- 401K plan with employer matching contributions up to 5%
- Tuition reimbursement programs
- Gym membership reimbursement
- Generous paid time off for holidays, vacations, and sick leave
- A diverse and inclusive workplace culture
- Membership benefits and discounts at Credit Union West
Role Summary
The Indirect Funding Specialist I plays a crucial role in enhancing the experience of our members, merchants, and dealers by consistently meeting or exceeding service expectations. This position is responsible for ensuring prompt and accurate processing of loans and funding disbursements, as well as opening new membership accounts and maintaining compliance.
Key Responsibilities
Contract Processing and Funding (50%)
Prepare all necessary documentation for the closing of indirect loans. Process and fund contracts accurately and in a timely manner. Calculate and adjust dealer buy downs, reserves, and acquisition fees. Coordinate loan closings with dealers and manage loan closings as required. Handle incoming calls and messages, addressing routine inquiries or directing them to the appropriate personnel. Ensure compliance with established policies and procedures while maintaining an acceptable follow-up process for loans in the processing queue.
Problem Resolution (30%)
Promptly and courteously resolve or refer requests and issues. Address member inquiries regarding promotions, loans, balances, and payoffs. Maintain member privacy and uphold the Credit Union's reputation for quality service. Ensure effective communication and coordination with team members and management.
Loan Production and Cross-Selling (15%)
Identify member needs and provide appropriate referrals or sales aligned with Credit Union services and products. Maintain a strong knowledge of available accounts, promotions, and loan products to support a needs-based referral approach.
Additional Duties (5%)
Perform other related tasks as assigned.
Qualifications
Education: High school diploma or G.E.D.
Experience: 1-3 years of experience in indirect funding, preferably within a credit union or financial institution.
Skills and Competencies:
- Commitment to the mission, vision, and core values of the credit union.
- Effective communication skills, both verbal and written.
- Strong critical thinking and problem-solving abilities.
- Excellent time management and organizational skills, with the ability to multitask.
- Proficient in Microsoft Office, SharePoint, and collaborative tools.
- Understanding of the Bank Secrecy Act and other relevant federal regulations.
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